Titles & Registrations Specialist II – Client-Focused

State of South Carolina; Blythewood (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation leave

Sick leave

Job summary

State of South Carolina DMV in Blythewood seeks a Titles & Registration Specialist II to process vehicle transactions, respond to customer inquiries, and ensure accuracy and regulatory compliance.

You will work with Phoenix systems to manage registrations, tiling, lien releases, and related documents, while maintaining cash handling and case tracking. A strong focus on service, communication, and attention to detail is essential.

Qualifications

• High school diploma or equivalent.
• Must complete a nationwide criminal background check to include fingerprinting.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Responsibilities

• Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers and courts.
• Respond daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research.
• Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
• Review documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

Phoenix system

Job description

State of South Carolina DMV in Blythewood seeks a Titles & Registration Specialist II to process vehicle transactions, respond to customer inquiries, and ensure accuracy and regulatory compliance.

You will work with Phoenix systems to manage registrations, tiling, lien releases, and related documents, while maintaining cash handling and case tracking. A strong focus on service, communication, and attention to detail is essential.