Titles & Registrations Specialist

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

The South Carolina DMV seeks a Titles & Registrations Specialist III to support the Vehicle Services/Titles & Registration - Research unit at SCDMV Headquarters in Blythewood, SC. You will deliver professional customer service and interpret state laws and DMV policies, while handling mail, inquiries, and documentation with accuracy.

Responsibilities include research using Phoenix, maintaining tracking and cash drawer reconciliation, and coordinating with scans and mail processing.

Qualifications

• A high school diploma or equivalent is required.
• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.

Responsibilities

• Demonstrate exceptional and professional customer service while responding to customer inquiries via mail, email, fax, and/or telephone communication.
• Able to interpret SC code of laws and DMV policies and procedures.
• Utilize Phoenix, and other programs, to perform extensive research while properly and accurately researching customer requests.
• Efficiently prepare appropriate documents to mail to corresponding customer(s).
• Maintain appropriate tracking system for customer inquiries, reconciles transaction reports, and maintains a balanced cash drawer.
• Prepare paperwork; ensuring proper coversheet, application, and supporting documents are sent to scanning department.
• Process mail daily: sort, date, track and assign to appropriate departments.

Skills

Customer service

Communication

Basic computer skills

Education

High School Diploma

Tools

Phoenix

Job description

The South Carolina DMV seeks a Titles & Registrations Specialist III to support the Vehicle Services/Titles & Registration - Research unit at SCDMV Headquarters in Blythewood, SC. You will deliver professional customer service and interpret state laws and DMV policies, while handling mail, inquiries, and documentation with accuracy.

Responsibilities include research using Phoenix, maintaining tracking and cash drawer reconciliation, and coordinating with scans and mail processing.