Titles & Documents Administrator

ACV Auctions; Buffalo (NY); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical plans

Disability insurance

Life insurance

Dental & Vision

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking a Document Management Administrator in Buffalo, NY to join our Titles team. You will handle incoming/outgoing mail and Titles, ensure accurate processing, and support the customer experience with precise documentation.

You will read, sort, and distribute Titles, scan batches into Salesforce, and prepare outbound shipments while maintaining high quality standards and collaborating with teammates in a fast-paced office environment.

Qualifications

• High School or GED - required.
• 0 - 1 year(s) relevant administrative experience.
• Ability to read, write, speak and understand English.
• Must be able to pay strong attention to detail.
• Must be able to think outside of the box.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to stand for extended periods of time and lift up to 30 lbs.
• Ability to perform a variety of duties/movements including, but not limited to: sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, repetitive motions.
• Ability to work in office, with extensive safety precautions in place.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
• Scan batched Titles into Salesforce in preparation for clerking.
• Responsible for preparation of outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform a complete and comprehensive quality check to ensure accuracy of at least 99.6% of all outgoing titles daily.
• Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
• Must be able to illustrate problem solving skills through research, analysis of given facts and decision making.
• Perform outbound title bundling to ensure maximum efficiency
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Independent initiative

Ability to lift 30 lbs

Education

High School diploma or GED

Tools

Salesforce

Job description

ACV Auctions is seeking a Document Management Administrator in Buffalo, NY to join our Titles team. You will handle incoming/outgoing mail and Titles, ensure accurate processing, and support the customer experience with precise documentation.

You will read, sort, and distribute Titles, scan batches into Salesforce, and prepare outbound shipments while maintaining high quality standards and collaborating with teammates in a fast-paced office environment.