Intake Specialist

Evolving Solution Services; Saint Petersburg (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Area Agency on Aging of Pasco-Pinellas, Inc. (AAAPP) seeks an Intake Specialist to administer intake and screening instruments, contact clients for screenings, and coordinate referrals for funded programs in Pinellas and Pasco counties.

The role requires interacting with clients, scheduling screenings, and maintaining accurate data in eCIRTS, with a focus on timely, consumer-friendly service delivery.

Qualifications

• Bachelor’s degree from an accredited college or university or an Associate of Arts degree with a minimum of one year experience in casework, intake, or related human services work.
• High school diploma or GED with two years of related experience.

Responsibilities

• Release clients to the Lead Agency for Community Care for the Elderly (CCE), HCE, and ADI programs when funding is available.
• Accept referrals of clients over 60 from the ADRC Helpline and schedule screenings.
• Administer screenings to determine potential eligibility for Medicaid-related programs.
• Contact individuals on the APCL for annual re-screening within mandated timeframes.
• Explain Medicaid eligibility criteria to prospective applicants.
• Input client screenings into the eCIRTS database and post screening information.
• Triage referrals with Helpline and maintain productivity.
• Provide required forms including HIPAA and Social Security notices.

Skills

Good communication

Computer skills

Community resources knowledge

Relationship-building

Education

Bachelor’s/Associate degree with 1 year experience

High school diploma/GED with 2 years experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Specialist

Full Time Professional SAINT PETERSBURG, FL, US

Salary Range: $22.00 To $22.00 Hourly

Job Summary:

The Area Agency on Aging of Pasco-Pinellas, Inc.'s (AAAPP) has a centralized intake system, under the Aging and Disability Resource Center (ADRC), to provide access to long-term care services. Intake Specialists administer standard intake and screening instruments for the purpose of gathering information about an applicant for services. Staff also attempt to contact clients to schedule screenings and follow up with clients waiting for services to review any changes in their situations. Screening ensures prioritization for funded programs including the Statewide Medicaid Managed Long-term Care Program (SMMCLTCP).

Duties and Responsibilities:

• Release clients to the Lead Agency for Community Care for the Elderly (CCE), Home Care for the Elderly (HCE), and Alzheimer's Disease Initiative (ADI) programs when funding is available.
• Accept referrals of clients over the age of 60 from the ADRC Helpline, as well as other organizations authorized to contact Intake directly. Contact these individuals to schedule a screening.
• Administer screenings utilizing the standardized screening instrument to determine the individual’s needs for potential eligibility for programs including Medicaid related services in an efficient, timely and consumer friendly manner.
• Contact individuals on the Assessed Priority Consumer List (APCL) as required to update information and do annual re-screening within the Department of Elder Affairs (DOEA) mandated time frame.
• Explain Medicaid eligibility criteria to prospective applicants.
• Input client screening into the statewide database, eCIRTS.
• Post information in the program/enrollment screen of eCIRTS related to pre-enrollment list placement as needed.
• Provide necessary forms required, including HIPAA and Social Security notice, as well as post screening letters.
• Provide screenings and re-screenings at the client's home if required.
• Receive referrals from Adult Protective Service for medium and low risk referrals.
• Receive Aging Out referrals from the Department of Children and Families (DCF) and process them for enrollment in DOEA funded programs.
• Generate units of Intake and Screening service and enter them into eCIRTS.
• Meet productivity standards as required to achieve budget and address workload.
• Work with Helpline staff to ensure appropriate triage of referrals to Intake.

Education:

Possess a bachelor’s degree from an accredited college or university orhave an Associate of Arts Degree from an accredited college or university and a minimum of one year experience as a caseworker, case manager, intake specialist, or experience in performing human services related work; or have a high school diploma or GED and two years of experience as a caseworker, case manager, intake specialist, or experience in performing human services related work.

Skills/Qualifications:

• Working knowledge of community resources.
• Good communication skills and computer skills are required.
• Must have the ability to establish and maintain effective working relationships with AAA staff, clients, caregivers, and community vendors.

Special Requirements: Must pass DOEA Level II criminal background screening. Must sign SMMCLTC Program - Prohibited Activities.

Equal Opportunity Employer:

At AAAPP, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, citizenship status, age, veteran status, or disability. Accordingly, the purpose of this policy is to reinforce our commitment to the creation and maintenance of a diverse workplace where equality, respect, and consideration for one another are the norm.