Title Specialist - Texas

Credit Acceptance Corporation; McKinney (TX); Remote; USD 42,000 - 49,000; Full time

Benefits offered by this job

401K match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision

Job summary

Credit Acceptance is hiring a Title Specialist to serve as the primary contact for dealers, sales, and customers to resolve title issues mainly by phone and email. You will ensure timely, accurate processing while maintaining the lien on vehicles and documenting actions taken.

The role requires strong customer service, experience in call centers, and knowledge of vehicle titles. Training is virtual, with flexible hours and a blended work-from-home schedule.

Qualifications

• High school diploma required.
• Experience as a SME in a specialized area.
• Experience as a primary point of contact for customers to resolve issues.
• Ability to make logical decisions and resolve complex processes.
• Strong customer service with timely responses to inquiries.
• High-speed internet of at least 15 Mbps.
• Proficiency in Microsoft Outlook, Word and Excel.
• Experience in finance or automotive industry.
• Experience with vehicle titles.
• Call center experience.
• Associates degree in business or related field.

Responsibilities

• Provide title expertise and resolve title/lien issues via phone and email.
• Ensure title and lien requests are completed within service standards.
• Identify missing titles or errors and resolve.
• Communicate professionally with dealers, customers, and agencies.
• Document tracking information accurately.
• Spend most time on phones handling inbound/outbound calls.
• Stay compliant with company policies, processes and legal guidelines.
• Assist internal customers with title knowledge.

Skills

Customer service

Call center experience

Microsoft Office

Fast internet

Finance/Auto industry

Vehicle titles

Problem solving

Primary point of contact

Specialized SME experience

Communication

Education

Associates degree in business or related field

Job description

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position

NOTE: This position will work from home. Occasional planned travel to an office location may be required.

The purpose of the Title Specialist position is to: Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email. Accurately complete business requests and enforce Credit Acceptance's lien on vehicles within standards of service for various request types. Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance's expectations and elevate as necessary. Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues. Ensure the information we depend on to track title and lien document location and actions taken is accurately documented. Be solution focused collaborating with others.

Outcomes & Activities

Review and resolve title tasks: For all title/lien requests received you will ensure requests are completed within standards of service for each request type. Properly Identify missing titles issues or errors and resolve them. Support the Business: Provide title expertise and knowledge to our internal customers. Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls. Remain compliant with our policies, processes and legal guidelines. Adhere to attendance as outlined in the department attendance policy.

Position Requirements

• High school diploma.
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
• Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
• Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)
• Experience in the finance or automotive industry.
• Experience with vehicle titles.
• Previous working in a call center environment.
• Associates degree in business or related field.

Training & Schedule Requirements

Training: Virtual Training Monday through Friday, between 7:30 AM and 5:00 PM EST Hours may vary depending on the trainer's schedule

Schedule: Monday through Friday, between 7:00 AM and 7:00 PM EST Flexible 8-hour shifts 8-10 shifts per month require working until 5:00 PM EST 4-5 shifts per month require availability for phone calls starting at 8:00 AM EST

Targeted Compensation

Targeted Compensation: $20-23.52/hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400/month.

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations

Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice!

Legal and Diversity Statements

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Company Overview

Play the video below to learn more about our Company culture. At Credit Acceptance, we celebrate what makes each of us unique. We want every Team Member to feel comfortable bringing their authentic self to work - because diverse perspectives make us stronger. Our inclusive culture and flexible opportunities help each person find the right balance between work and life, in a way that fits them best.

What Credit Acceptance Offers Team Members

• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 27.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Join Us

To learn more about who we are and what makes us a Great Place to Work,