Title Specialist - Michigan

Credit Acceptance Corporation; United States; Remote; USD 27,552,000 - 33,062,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Parental leave

Medical/Dental/Vision benefits

Work from home options

Job summary

Credit Acceptance is hiring a Title Specialist to serve as the primary contact for dealers, sales teams, and customers to resolve title issues by phone and email. You will enforce lien processes and ensure documentation is complete while coordinating with DMVs and agencies.

The role requires high school completion with experience in customer service and title-related processes. Training is virtual, with remote work from home and periodic office travel.

Qualifications

• High school diploma required with strong customer service experience.
• Preferred associates degree in business or related field.
• Experience resolving title or lien issues and assisting customers.

Responsibilities

• Provide customer facing, primary point of contact support for dealers, sales, and customers to resolve title issues via telephone and email.
• Accurately complete requests and enforce liens on vehicles within service standards.
• Communicate with dealers, DMV and other agencies to obtain needed documents and information.
• Document tracking information for title or lien requests and ensure accuracy.
• Spend substantial time on the phones with inbound/outbound calls and stay compliant with policies.

Skills

Customer service

Communication

Telephone support

Education

High school diploma

Associates degree in business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About this Position

NOTE: This position will work from home.

Occasional planned travel to an office location may be required.

The purpose of the Title Specialist position is to: Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email.

Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types.

Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and elevate as necessary.

Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues.

Ensure the information we depend on to track title and lien document location and actions taken is accurately documented.

Be solution focused collaborating with others.

Outcomes & Activities

• Review and resolve title tasks: For all title/lien requests received you will ensure requests are completed within standards of service for each request type.
• Properly Identify missing titles issues or errors and resolve them.
• Support the Business: Provide title expertise and knowledge to our internal customers.
• Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs.
• Spend time primarily on the phones to proactively receive inbound and initiate outbound calls.
• Remain compliant with our policies, processes and legal guidelines.
• Adhere to attendance as outlined in the department attendance policy.

Position Requirements

• High school diploma.
• Previous experience acting as a subject matter expert in a specialized area.
• Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support.
• Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided.
• Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)

Preferred

• Experience in the finance or automotive industry.
• Experience with vehicle titles.
• Previous working in a call center environment.
• Associates degree in business or related field.

Training & Schedule Requirements

• Training: Virtual Training Monday through Friday, between 7:30 AM and 5:00 PM EST Hours may vary depending on the trainer’s schedule.
• Schedule: Monday through Friday, between 7:00 AM and 7:00 PM EST Flexible 8-hour shifts 8–10 shifts per month require working until 5:00 PM EST 4–5 shifts per month require availability for phone calls starting at 8:00 AM EST

Targeted Compensation

$20 - $23.93/hour based on experience

Targeted Bonus

Uncapped monthly bonus potential based on individual performance.

The estimated average bonus target for this position is around $400/month.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Credit Acceptance offers Team Members

• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 27.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations

Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department

Advice

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all.

As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.

All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

all team members demonstrate mutual respect for one another.

All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

At Credit Acceptance, we celebrate what makes each of us unique. We want every Team Member to feel comfortable bringing their authentic self to work — because diverse perspectives make us stronger.

Our inclusive culture and flexible opportunities help each person find the right balance between work and life, in a way that fits them best.

To learn more about who we are and what makes us a Great Place to Work, follow this link! Click here to see our Company in action!

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!