Account Solutions Representative

Credit Acceptance Corporation; McKinney (TX); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Work from home/remote

401K match

Tuition reimbursement

Paid training

Paid time off and holidays

Growth opportunities

Quarterly profit sharing and annual/at

Job summary

Credit Acceptance Corporation is seeking an Account Solutions Representative to join our collections team, helping customers stay on the road to a better financial future. You will handle inbound and outbound calls, create payment solutions, and support customers in staying current on their auto loans.

The role includes flexible scheduling, remote work options, and comprehensive benefits that begin on day one, with ongoing training and development opportunities throughout your career at Credit

Qualifications

• Must have: High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Job description

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why: Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential. Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company. Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others! Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests! Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.

Account Solutions Representative

What’s In It For You! Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential. Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day! Flexible scheduling that allows you to pick your own hours on your assigned flex days. 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company. Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development. A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others! Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests! Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more! An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.

Account Solutions Representative

What’s In It For You! Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance. The estimated average bonus target for this position is around $700/month. Paid bi-weekly Annual hourly pay increases based on your performance

• Competitive benefits/perks that begin on your first day!
• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance

When Will You Work?

Mandatory 5 week virtual training Monday through Friday 10am – 7pm CST starting on 11/09/2026

Schedule

*Schedule choices below are listed in Pacific Standard Time (CST)

• Option 1: Monday: 1pm-10pm, Tuesday: OFF, Wednesday: 7am – 4pm, Thursday: FLEX, Friday: FLEX, Saturday: 10am – 7pm Sunday: OFF
• Option 2: Monday: 7am – 4pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 1pm-10pm, Saturday: OFF Sunday: 10am – 7pm

What Will You Do?

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

What Skills/Experience Are We Looking For?

Must have: High School Diploma High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Who We Are… Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years! We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential. We are an indirect auto finance company who has been in business for over 50 years! We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit.

Benefits

• 401(K) match
• adoption assistance
• parental leave
• tuition reimbursement
• comprehensive medical/ dental/vision
• many nonstandard benefits that make us a Great Place to Work

• Flexible work options including work from home, on site and hybrid positions
• Company provided technology packages for all Team Members
• An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
• Extensive growth opportunities as demonstrated by our track record of promoting internally
• Ongoing business training and career development opportunities
• Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
• Generous PTO and holidays that include 27.5 total days during first full year of employment
• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

At Credit Acceptance, we celebrate what makes each of us unique. We want every Team Member to feel comfortable bringing their authentic self to work — because diverse perspectives make us stronger. Our inclusive culture and flexible opportunities help each person find the right balance between work and life, in a way that fits them best.