Title Specialist - Tampa, FL

Dealer Services Network; Tampa (FL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Dealer Services Network in Tampa, FL is seeking an Agency Specialist Title Clerk to handle motor vehicle title documents and customer service. This full-time, on-site role requires processing forms, maintaining records, and ensuring accurate titles.

The ideal candidate will be organized, detail-oriented, and able to work with clients and staff to resolve issues. You will perform title processing, document management, and customer interactions, with a focus on accuracy and timely service.

Qualifications

• HS diploma or GED required.
• Ability to pass a criminal background check.
• Strong communication and interpersonal skills.
• Detail-oriented with accurate record-keeping.
• Ability to use computer software.
• Must be able to commute to the location.

Responsibilities

• Provides direct customer service.
• Processes motor vehicle forms and title documents.
• Keeps office and paperwork organized.
• Reviews and corrects transactions; verifies documents.
• Researches, verifies, and processes titles and registrations for vehicles.
• Maintains a positive, empathetic, and professional attitude toward customers.

Skills

Communication

Interpersonal skills

Attention to detail

Computer skills

Teamwork

Flexibility

Reading skills

Writing skills

Public speaking

Basic math

Numerical reasoning

Problem solving

Analytical thinking

Education

HS Diploma/GED

Job description

Overview

We currently have a great opportunity for a strong Agency Specialist Title Clerk at one of our agencies. This location offers a great working environment, plus competitive pay, vacation, life insurance paid by company, and a 401(k) with match.

Qualifications

• General Abilities:
  • Strong communication skills, both verbal and written.
  • Excellent interpersonal skills and ability to remain calm and courteous under pressure.
  • Attention to detail and ability to accurately record information.
  • Basic computer proficiency, including familiarity with relevant software applications.
  • Ability to work independently and as part of a team.
  • Flexibility to adapt to changing priorities and work schedules.
• Language Ability:
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Math Ability:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
• Education/Experience:
  • High school diploma or general education degree (GED) and an equivalent combination of education and experience.
• Certificates and Licenses:
  • Ability to pass a criminal background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities

• Provides direct customer service.
• Provides telephone and/or email customer service.
• Completes Motor Vehicle forms and title documents.
• Keeps office and paperwork organized.
• Stops, starts, and returns to interrupted tasks.
• Scans and files documents.
• Maintains inventory control.
• Prepares transactions for Motor Vehicle Run.
• Reviews and corrects completed transactions.
• Checks through completed transactions and/or pending transaction files and contacts clients as reminders.
• Researches, verifies, and processes documents for titles and registrations on vehicles, boats, and recreational vehicles.
• Processes handicap permits.
• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Interacts with the general public on a daily basis.
• Responds promptly and politely to customer inquiries.
• Acknowledges and resolves customer issues.

Experience

• Tag Agency: 3 years (Preferred)
• Title processing: 3 years (Preferred)
• Data entry: 4 years (Preferred)
• Document management: 4 years (Preferred)
• Ability to commute to the location.

Pay

Hourly pay will be based on experience and knowledge.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Benefits waiting period: 30 days; benefits apply from the first day of the next month.
• Only full‑time employees are eligible for benefits.

Schedule

• 8‑hour shift
• Full time - Day shift
• Monday to Friday with alternate Saturdays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, use hands, reach with hands and arms, talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Application Process

If an applicant is qualified, an interview will be set up with the hiring Manager. If selected for the position, an application and background check form will be forwarded for completion. Once the results of the background check are received and cleared, an offer of employment will be forwarded, and a start date can be determined. The onboarding (new hire) process will be forwarded on the first day of employment.