Agency Title Clerk - Panama City, FL

Dealer Services Network; Panama City (FL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Dealer Services Network is seeking an Agency Title Clerk to handle title documents, customer inquiries, and motor vehicle paperwork. The role emphasizes attention to detail, accurate data entry, and strong communication to support clients and internal teams.

The position requires a high school diploma or GED, 3+ years in title processing preferred, and the ability to pass a background check. Training is provided, and benefits are included for full-time staff.

Qualifications

• Strong communication skills, both verbal and written.
• Attention to detail and accuracy in record-keeping.
• Proficiency with basic computer software and office apps.
• Ability to work independently and as part of a team.

Responsibilities

• Provide direct customer service via phone or email.
• Prepare and process motor vehicle forms and title documents.
• Keep office and paperwork organized and up to date.
• Review and correct title and registration transactions for accuracy.
• Communicate with clients to remind about pending items and respond to inquiries.
• Research and verify documents for titles and registrations.

Skills

Communication skills

Attention to detail

Data entry

Customer service

Teamwork

Education

High school diploma or GED

Tools

MS Excel

MS Word

CRM software

Job description

Job Description

We currently have a great opportunity for an Agency Title Clerk at one of our Tag Agencies.

This location offers a great working environment, and great pay, vacation, life insurance paid by company, 401k with a match.

• We will train the right candidates*. Relatable experience is a plus. such as:
• Loan Processor
• Claims Processor
• Mortgage Loan Processor
• Bank Teller
• Insurance Agent
• Credit Union Clerk
• Knowledge of transactions / paperwork processing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Abilities

• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to remain calm and courteous under pressure.
• Attention to detail and ability to accurately record information.
• Basic computer proficiency, including familiarity with relevant software applications.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and work schedules.

Duties and Responsibilities

• Provides direct customer service.
• Provides telephone and/or email customer service.
• Completes Motor Vehicle forms and title documents.
• Keeps office and paperwork organized.
• Stops, starts, and returns to interrupted tasks.
• Scans and files documents.
• Maintains inventory control.
• Prepare transactions for Motor Vehicle Run.
• Reviews and corrects completed transactions.
• Checks through completed transactions and/or pending transaction files and contacts clients as reminder.
• Research, verify and process documents for titles and registrations on vehicles, boats and recreational vehicles.
• Processing of handicap permits.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Interacting with the general public on a daily basis.
• Responding promptly and politely to customer inquiries.
• Acknowledging and resolving customer issues.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education/Experience

High school diploma or general education degree (GED); and equivalent combination of education and experience.

Certificates and Licenses

Ability to pass criminal background check

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefit Conditions

• Benefits waiting period after 30 days, the 1st day of the next month would apply.
• Only full-time employees are eligible for benefits

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8-hour shift
• Full Time - Day shift
• Monday to Friday with alternate Saturdays

Experience

• Tag Agency: 3 years (Preferred)
• Title processing: 3 years (Preferred)
• Data entry: 4 years (Preferred)
• Document management: 4 years (Preferred)
• Ability to commute to the location

Pay – Hourly pay will be based on experience and knowledge.

If an applicant is qualified, an interview will be set up with the hiring Manager. If selected for the position, an application and background check form will be forwarded for completion. Once the results of the background are received and cleared, an offer of employment will be forwarded, and a start date can be determined. The Onboarding (new hire) process will be forwarded on the first day of employment.