Title Service Representative

RB Global Inc.; Glen Allen (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurances

401(k) plan with 100% match

15 days paid time off per year

Job summary

RB Global Inc. is seeking a Title Service Representative to manage the transfer of vehicle title ownership in Glen Allen, Virginia. This role includes compiling necessary documents and offering outstanding customer service. Ideal candidates will have 1-2 years of experience in state or national title processing and be proficient in MS Office Suite.

Responsibilities encompass reviewing documentation, resolving discrepancies, and compliance with legal requirements. Benefits include medical, dental, vision insurance, and a 401(k) plan with company match.

Qualifications

• 1-2 years experience in title processing.
• Ability to maintain customer databases.
• Proficiency in MS Office Suite including Outlook, Word, and Excel.

Responsibilities

• Review and process title applications.
• Provide excellent customer service through various communication channels.
• Stay current with title/salvage laws in multiple states.

Skills

State/National title processing experience

Knowledge in title and salvage title requirements

Maintaining customer databases

Proficient in MS Office Suite

Job description

Description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems.

Qualifications

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Benefits

• Medical, dental, vision, and basic life insurances
• 401(k) plan participation with 100% match for the first 4% contributed
• 15 days of paid time off each year

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.