Title Service Representative

Ritchie Bros.; Glen Allen (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 100% match up to 4%

15 days PTO per year

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Title Service Representative in Glen Allen, VA.

The role focuses on securing documents to transfer vehicle title ownership, communicating with customers and owners, and ensuring compliance with state requirements. You will process titlework, manage customer inquiries, and support internal teams while maintaining confidentiality and data accuracy.

Qualifications

• 1–2 years of state/national title processing experience.
• Knowledge of title and salvage title requirements.
• Experience maintaining customer databases.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience in a typical field office environment.

Responsibilities

• Review and process documentation for title-related tasks.
• Process incoming salvage titles from multiple states.
• Stay up to date on title regulations.
• Provide excellent customer service and support.
• Handle mail, email, phone, and direct customer contact.
• Enter information from titles into the IAA operating system.
• Assist with other office functions as needed.
• Report policy violations and protect customer information.

Skills

State/title processing

Salvage title knowledge

Customer databases

MS Office

Office environment

Job description

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA) is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers—including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees can enroll in the company’s 401(k) plan and RB Global will match 100 % for the first 4 % contributed. Employees will also receive 15 days of PTO each year.

About the Team

As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us.

Job Description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems.

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up‑to‑date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provide a variety of customer support services through the mail, email, telephone and direct personal contact
• Review and enter title work for all customers
• Complete application to transfer title ownership
• Enter information from titles received from the state into the IAA operating system
• Stay current with title/salvage laws in multiple states
• Respond to customer questions, complaints and requests
• Resolve problems encountered in the effort to transfer title ownership
• Perform word processing assignments, filing and related clerical duties
• Follow well‑established procedures and work under close direction of supervisor
• Assist with other office functions as needed
• Immediately report all violations of company policy to a supervisor or manager
• Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies and procedures
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Perform other duties as assigned per management

Qualifications

• 1‑2 years State/National title processing experience
• Previous knowledge of title and salvage title requirements
• Experience maintaining customer databases
• Proficiency in MS Office Suite: Outlook, Word, Excel, PowerPoint
• Typical field office environment skills