Title Specialist

RBGlobal; Lorain (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with matching

15 days PTO

Job summary

RBGlobal is looking for a Title Specialist in Lorain, OH. This position involves securing documents for vehicle title ownership transfers and providing excellent customer service while adhering to state regulations.

Ideal candidates will have 1-2 years of title processing experience and proficiency in MS Office. The role demands attention to detail and the ability to manage customer interactions efficiently. Benefits include health insurance and a 401k plan with matching.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 Years previous knowledge in title and salvage title requirements.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Provide excellent customer service and support.
• Respond to customer questions, complaints and requests.
• Enter information from titles into the IAA operating system.

Skills

State/National title processing

Knowledge in title requirements

Proficient in MS Office Suite

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About the Team

About the team - Corporate

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and in the way customers interact with us.

Job Description

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes application to transfer title ownership.
• Enters information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Qualifications

• 1-2 years State/National title processing experience
• 2-3 Years Previous knowledge in title and salvage title requirements
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

Job Info

• Job Identification 10512
• Posting Date 06/30/2026, 04:37 PM
• Locations 7437 Deer Trail Ln, Lorain, OH, 44053, US (On-site)