Title Management Specialist- Registration (ATS)

Franklin County Clerk of Courts; Columbus (OH); On-site; USD 42,000 - 50,000; Full time

Job summary

Franklin County Clerk of Courts seeks a Title Management Specialist, Registration classification, to assist customers with vehicle titles, registrations, notary needs, and court filings. You will review documents for sufficiency to issue titles and process transactions with attention to authenticity and compliance.

The role involves handling electronic titling, directing inquiries to the proper department, and applying state laws and clerical procedures to daily operations in a county government

Qualifications

• High school diploma or GED required; six months of clerical experience or equivalent.
• Knowledge of office practices, procedures and government processes.
• Ability to communicate with the public and officials clearly and professionally.

Responsibilities

• Assist customers with vehicle titles, registrations and notary requirements in person or by phone.
• Review documents to determine sufficiency to issue a certificate of title.
• Process transactions and verify authenticity of documents.
• Answer questions about title procedures, forms, case information, and court dates.
• Review and approve electronic titling transactions and ensure compliance with laws and procedures.
• Direct callers to appropriate section or department.

Skills

Office procedures

Typing

Data entry

Communication

Problem solving

Record keeping

Education

High school diploma or GED

Job description

CLASSIFICATION PURPOSE:

The primary purpose of the Title Management Specialist, Registration classification is to, under general supervision, perform Limited Authority Deputy Registrar functions, act as a cashier, review, approve and issue documents, and assist customers regarding the issuance of legal documents, vehicle titles, court filings, and notary requirements.

JOB DUTIES:

Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships, financial institutions), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, vehicle registrations and license plates, court filings, and notary requirements. Reviews documents submitted by customers to determine if sufficient evidence is presented in order to issue a certificate of title. Processes transactions, determining authenticity of documentation, issuance and transfer of vehicle title documents. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Reviews and approves all electronic titling transactions (e.g., duplicate, replacement, resale, retail, probate, court ordered titles) and verifies authenticity of the documents submitted). Utilizes the following resources in decision making: Ohio Department of Taxation Sales and Use tax laws, State and Federal laws pertaining to the import and export of motor vehicles, Ohio Department of Natural Resources laws and regulations pertaining to the sale and use of watercraft, Ohio State Highway Patrol policies and procedures for salvage and rebuilt motor vehicles, Probate requirements for Ohio counties, motor vehicle titling requirements for other US states, and Bureau of Motor Vehicle fraudulent document procedures.

MAJOR WORKER CHARACTERISTICS:

Knowledge of office practices & procedures; agency policies & procedures; government structure & process. Skill in transcription; typing; word processing; equipment operations. Ability to deal with problems involving several variables in familiar context; interpret variety of instructions in written, oral, picture, or schedule form; define problems, collect data, establish facts & draw valid conclusions; comprehend & record figures accurately; add, subtract, multiply & divide whole numbers; copy records precisely without error; complete routine forms; maintain accurate records; prepare meaningful, concise & accurate reports; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:

High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

None required.

UNUSUAL WORKING CONDITIONS:

May occasionally work on weekends.