Title & Insurance Operations Manager

Concord; Scottsdale (AZ); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Short-Term & Long-Term Disability

Wellness Resources

Job summary

Concord in Scottsdale leads title, total loss, and GAP operations for auto finance servicing. You will oversee the full title lifecycle, manage DMV relationships, and drive regulatory compliance while coordinating with repossession and insurance teams.

The role emphasizes process improvements, staff development, and data-driven decision making within a hybrid work model.

Qualifications

• Bachelor's degree in business, finance, or a related field (or equivalent experience).
• 5+ years in auto finance, loan servicing, or title/lien operations, including 2+ years in management.
• Working knowledge of state DMV title/lien processes and ELT systems.
• Experience with GAP or similar insurance claims processing.
• Strong understanding of auto lending compliance (state title/lien law, UCC filings, consumer finance regulations).
• Proven people-management skills: hiring, coaching, performance management.
• Proficiency with loan servicing platforms and Excel.

Responsibilities

• Oversee the full title lifecycle: repossession titles, lien recording and perfection, releases, duplicates, and out-of-state transfers.
• Ensure compliance with state DMV requirements and internal turnaround SLAs.
• Resolve aged and exception files (missing titles, ELT discrepancies, repo title issues).
• Manage relationships with DMVs, title vendors, and ELT providers.
• Partner with Repossession, Payoff, and Legal on repossessions, payoffs, bankruptcies, and total losses.
• Keep audit-ready records and report accurate title status to leadership and investors.

Skills

People management

Regulatory fluency

Vendor & carrier management

Data-driven decisions

Operational rigor

Cross-functional collaboration

Education

Bachelor's degree in business, finance, or related field

Tools

Excel

Job description

Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.

Key Responsibilities

Title Operations

• Oversee the full title lifecycle: repossession titles, lien recording and perfection, releases, duplicates, and out-of-state transfers
• Ensure compliance with state DMV requirements and internal turnaround SLAs
• Resolve aged and exception files (missing titles, ELT discrepancies, repo title issues)
• Manage relationships with DMVs, title vendors, and ELT providers
• Partner with Repossession, Payoff, and Legal on repossessions, payoffs, bankruptcies, and total losses
• Keep audit-ready records and report accurate title status to leadership and investors

Total Loss Insurance Operations

• Oversee total loss claims from notification through carrier settlement, including proof of loss, valuation review, and check reconciliation
• Compare settlements to payoff balances and route deficiencies promptly to the GAP workflow
• Act as primary liaison with borrowers' carriers and adjusters to track claims, resolve valuation disputes, and speed up stalled settlements
• Monitor claim aging to limit charge-off exposure and interest accrual
• Coordinate with Collections, Repossession, and Charge-off on account treatment during pending claims
• Work with Title Operations on salvage/total loss title brands and lienholder endorsements
• Maintain accurate claim records for audit and investor reporting

GAP Insurance Operations

• Direct GAP claims from first notice through settlement: intake, documentation, carrier submission, and deficiency resolution
• Ensure claims meet contractual and regulatory deadlines, and elevate denied or delayed claims
• Serve as primary liaison with GAP carriers/administrators on disputes and exceptions
• Monitor aging reports and reduce overdue claims
• Coordinate with Collections and Charge-off on accounts pending GAP resolution
• Ensure compliance with state insurance regulations and contract terms

People & Process Leadership

• Hire, train, coach, and evaluate title and insurance staff; set goals, productivity standards, and quality metrics
• Drive process improvements and automation to cut cycle time and errors
• Present operational metrics (aging, turnaround, recovery rates, error rates) to senior leadership
• Maintain SOPs and ensure staffing and cross‑training coverage
• Serve as escalation point for complex or high‑risk title, Total Loss, and GAP cases

Compliance & Risk

• Ensure all processes follow federal and state regulations, investor guidelines, and internal policy
• Partner with Compliance and Internal Audit on reviews, exams, and audits
• Proactively identify, document, and remediate gaps and risks
• Keep records that support regulatory exams and investor audits

Requirements

Qualifications

Required

• Bachelor's degree in business, finance, or a related field (or equivalent experience)
• 5+ years in auto finance, loan servicing, or title/lien operations, including 2+ years in management
• Working knowledge of state DMV title/lien processes and ELT systems
• Experience with GAP or similar insurance claims processing
• Strong understanding of auto lending compliance (state title/lien law, UCC filings, consumer finance regulations)
• Proven people‑management skills: hiring, coaching, performance management
• Proficiency with loan servicing and title management platforms, and Excel

Preferred

• Experience with a loan origination/servicing system (e.g., CUDL, DealerTrack, LoanPro)
• Prior experience managing title and insurance/claims functions together
• Familiarity with repossession and total‑loss workflows
• Six Sigma / Lean experience
• Third‑party vendor management (title agencies, ELT providers, insurance administrators)

Core Competencies

• Operational rigor: accurate, high-performance, deadline-driven work
• Regulatory fluency: navigates state‑by‑state title and insurance rules
• Vendor and carrier management: resolves issues with external partners
• Data‑driven decisions: uses aging and performance metrics to prioritize
• People leadership: builds and retains a strong team
• Cross‑functional collaboration: works with Collections, Legal, Compliance, and Repossession

Working Conditions

• Standard office environment; hybrid or in‑office as business needs dictate
• Occasional travel for vendor or carrier meetings
• Some flexibility for escalations or deadline‑sensitive filings outside normal hours

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short‑Term & Long‑Term Disability
• Wellness Resources

This description conveys essential responsibilities and qualifications; it is not exhaustive and may be adjusted to business needs.