Title Express Specialist

Jobtailor; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Jobtailor in Dallas, TX is seeking an organized Administrative Title Specialist to support auto insurance title workflows onsite up to 4 days per week. You will review title documents, coordinate with DMVs and lien holders, prepare transfer letters, and notarize where allowed.

Strong problem solving, English communication, and Microsoft Office proficiency are essential. Notary Public Commission is preferred; prior document management experience and ability to work in a fast-paced environment are

Qualifications

• HS degree or equivalent.
• Prior administrative, clerical, or document management experience.
• Excellent written and verbal communication in English.
• Notary Public commission or willingness to obtain.
• Ability to work with DMV and lien holder entities.
• Strong problem solving and multi-tasking in a fast-paced environment.

Responsibilities

• Report onsite up to 4 times per week and handle title paperwork.
• Assist with procurement of vehicle titles and related documents.
• Coordinate with auto insurance companies, financial institutions, and owners.
• Review and resolve aged inventory and high-priority inquiries.
• Prepare, sign, and notarize transfer letters per state guidelines.
• Answer questions, provide updates, and route calls appropriately.
• Launch and manage transfer packets to owners and lien holders.
• Monitor shared inbox and ensure timely task completion.
• Maintain compliance with state guidelines and company policies.

Skills

Problem Solving

Multi-tasking

Excellent Communication Skills

Delegation and Prioritization

Team Collaboration

English Fluency

Education

Notary Public Commission

Tools

Microsoft Office Proficiency

Shared Inbox Management

Job description

• Report onsite up to 4 times per week
• Assist auto insurance companies with procurement of vehicle titles and title paperwork
• Work with financial institutions and vehicle owners
• Analyze and resolve issues related to aged or obsolete inventory
• Handle and resolve high-priority or complex customer inquiries and complaints
• Print, prepare, and organize special transfer letters for insurance companies
• Sign and notarize transfer letters in compliance with legal and company requirements
• Package and mail documents in a timely manner
• Answer basic title-processing questions, provide claim updates, and direct callers to the correct party or team
• Create and send total loss packets according to state guidelines
• Make follow-up calls to owners/insureds and lien holders for required or corrected documents
• Send revised packets to owners/insureds as needed
• Meet internal cycle times and other auditable criteria
• Review uploaded documents for compliance with state guidelines
• Launch the “Okay to Pay” to owners/insureds or lien holders when necessary
• Monitor and work a shared inbox to address tasks and directives according to company policy, timelines, and contractual obligations
• Review and work aged inventory to expedite resolution and file closure
• Serve as a direct point of contact for Copart sellers when assigned
• Participate in cross-training and assist the training department as a subject matter expert when necessary
• Track and report common trends within the daily workload
• Perform other tasks as assigned by management

Requirements

• HS degree
• Prior administrative, clerical, or document management experience
• Proficient in basic office equipment and with Microsoft products
• Ability to identify/analyze vehicle title documents within company and State guidelines
• Notary Public commission or willingness to obtain strongly preferred
• Ability to work closely with State DMV's and Lien Holder entities
• Problem solver
• Ability to multi-task
• Basic 10 key proficiency
• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Excellent customer service skills and attitude
• Basic math skills
• Ability to delegate/prioritize workflow
• Ability to work independently or in a team environment
• Ability to read/write in English fluently and effectively
• Valid driver's license
• Reliable transportation for in-office reporting
• Occasional overtime as needed
• Must reside in Dallas, TX County

Core Competencies

Demonstrates proficiency in vehicle title analysis and compliance with state guidelines, alongside strong customer service and communication skills. Capable of managing administrative tasks efficiently in a fast-paced environment while ensuring adherence to legal and company requirements.

Highest-signal resume keywords

• Vehicle Title Analysis
• Notary Public Commission
• Customer Service Skills
• Microsoft Office Proficiency
• Document Management Experience

Hard Skills

• Basic Math Skills
• 10 Key Proficiency
• Document Compliance Review
• Aged Inventory Resolution
• Title Processing Knowledge

Soft Skills

• Problem Solving
• Multi-tasking
• Excellent Communication Skills
• Delegation and Prioritization
• Team Collaboration

Certifications & Qualifications

• Notary Public Commission

Industry Keywords

• Auto Insurance
• DMV Interaction
• Title Paperwork
• Procurement Processes
• Customer Inquiries

Tools & Technologies

• Basic Office Equipment
• Shared Inbox Management