Title Assistant

HomeServices of America; Cary (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation PTO

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America in Cary, NC, provides administrative support for the department/office, assisting with data entry, reporting, and communications with customers, sales associates, escrow staff, and other contacts. The role supports special projects, facilitates billing and filing, and may back up other staff as needed.

A high school diploma and 1–2 years of clerical experience are preferred, with strong computer skills and attention to detail.

Qualifications

• Minimum high school diploma or the equivalent knowledge and experience.
• 1–2 years of clerical or administrative experience strongly preferred.
• Strong computer and keying skills; typing speed of 45–60 w.p.m. preferred.
• Knowledge of real estate, title and/or mortgage business helpful.
• Good communication and customer service skills.

Responsibilities

• Perform data entry and data auditing of new title orders. (30-35%)
• Retrieve information and communicate by telephone, e-mail, or fax to customers, sales associates, escrow associates or other contacts. (30-35%)
• Generate searches and reports as part of support services on research requests. (30-35%)
• Package and distribute documents and files. (5-10%)
• Perform copying, filing, scheduling and maintain supplies or other clerical tasks which may include typing/word processing. (5-10%)
• Process mail and courier deliveries, and help with mailings. (5-10%)
• Maintain logs to track data production. (0-5%)
• Answer phone, respond to information requests or refer to the appropriate department. (0-5%)
• May prepare billing, bank deposits, billing reconciliation and assist in locating abstracts. (0-5%)
• May perform errands and assist with special projects as requested. (0-5%)
• Cross-train in other areas and serve as a backup to other departmental staff. Assist in training of new personnel as needed. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Skills

Typing 45-60 wpm

Customer service

Multitasking

Detail oriented

Communication skills

Team player

Self-motivated

Education

High school diploma

Tools

Microsoft Office

Office equipment

Multi-line phone system

Job description

This position provides administrative support as needed for the department/office. Assists with special projects as needed. May act as backup to other office staff in their absence.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

The title assistant provides administrative support as needed for the department/office. This support may include any of the following:

• Perform data entry and data auditing of new title orders. (30-35%)
• Retrieve information and communicate by telephone, e-mail, or fax to customers, sales associates, escrow associates or other contacts. (30-35%)
• Generate searches and reports as part of support services on research requests. (30-35%)
• Package and distribute documents and files. (5-10%)
• Perform copying, filing, scheduling and maintain supplies or other clerical tasks which may include typing/word processing. (5-10%)
• Process mail and courier deliveries, and help with mailings. (5-10%)
• Maintain logs to track data production. (0-5%)
• Answer phone, respond to information requests or refer to the appropriate department. (0-5%)
• May prepare billing, bank deposits, billing reconciliation and assist in locating abstracts. (0-5%)
• May perform errands and assist with special projects as requested. (0-5%)

Cross-train in other areas and serve as a backup to other departmental staff. Assist in training of new personnel as needed. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent knowledge and experience.

Experience:

• One to two years of clerical or administrative experience strongly preferred.

Knowledge and Skills:

• Ability to operate standard office equipment and may include multi-line phone system.
• Knowledge of real estate, title and/or mortgage business helpful.
• Knowledge of legal descriptions helpful.
• Strong computer and keying skills. Typing speed of 45-60 w.p.m. preferred.
• Effective analytical and problem-solving skills. Strong figure aptitude.
• Ability to prioritize and handle multiple tasks and projects concurrently under deadlines. Self-motivated and detail oriented.
• Effective oral and written communication skills. Persistent, polite and courteous.
• Effective interpersonal skills, a customer service focus and ability to work as a member in a team environment.
• Willingness and flexibility to perform backup assignments.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• May require a valid driver’s license and clean driving record.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.