Title & Document Operations Specialist

ACV Auctions; Buffalo (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Disability & Life Insurance

Dental & Vision

Paid time off

Stock Purchase

401(k)

Job summary

ACV Auctions is seeking a Document Management Administrator in Buffalo, NY to support the Titles team. You will process incoming/outgoing Titles, batch scan records into Salesforce, and ensure accurate title handling and shipping workflows.

This role emphasizes data accuracy, process efficiency, and collaboration. The ideal candidate has a High School diploma and 0–1 year of admin experience, with strong organizational skills and the ability to work in a fast-paced office setting.

Qualifications

• High School or GED required.
• 0-1 year of relevant administrative experience.
• Ability to read, write, speak and understand English.
• Must pay strong attention to detail and stay organized.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork.
• Scan batched Titles into Salesforce for clerking.
• Prepare outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform quality checks to ensure high accuracy of outgoing titles daily.
• Identify and solve title-related problems through teamwork.
• Demonstrate problem-solving through research and analysis.
• Perform outbound title bundling to maximize efficiency.
• Perform other duties as assigned.

Skills

Attention to detail

English proficiency

Independent initiative

Organizational skills

Education

High School Diploma

Tools

Salesforce

Job description

ACV Auctions is seeking a Document Management Administrator in Buffalo, NY to support the Titles team. You will process incoming/outgoing Titles, batch scan records into Salesforce, and ensure accurate title handling and shipping workflows.

This role emphasizes data accuracy, process efficiency, and collaboration. The ideal candidate has a High School diploma and 0–1 year of admin experience, with strong organizational skills and the ability to work in a fast-paced office setting.