Document Management Administrator

BetterCloud; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

BetterCloud in Buffalo, NY is seeking a Document Management Administrator to join the Titles team. You will handle mail distribution, scanning, and outbound shipments, ensuring accuracy and timely processing.

The role requires a high school diploma, 0–1 year of administrative experience, strong attention to detail, and the ability to work in a fast-paced environment while using Salesforce for processing and tracking.

Qualifications

• High School or GED - required.
• 0 - 1 year(s) relevant administrative experience.
• Ability to read, write, speak and understand English.
• Must be able to pay strong attention to detail.
• Must be able to think outside of the box.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to stand for extended periods of time and lift up to 30 lbs.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
• Scan batched Titles into Salesforce in preparation for clerking.
• Responsible for preparation of outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform a complete and comprehensive quality check to ensure accuracy of at least 99.6% of all outgoing titles daily.
• Quality Assurance and Risk assessment are imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
• Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
• Must be able to illustrate problem solving skills through research, analysis of given facts and decision making.
• Perform outbound title bundling to ensure maximum efficiency
• Perform other duties as assigned.

Skills

Attention to detail

Independent initiative

Organizational skills

English proficiency

Education

High School Diploma or GED

Tools

Salesforce

FedEx shipments

Job description

Who we are looking for:

The Document Management Administrator will work with the dynamic Titles team, performing a wide range of tasks and assignments to ensure the proper distribution of incoming and outgoing mail and Titles.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
• Scan batched Titles into Salesforce in preparation for clerking.
• Responsible for preparation of outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform a complete and comprehensive quality check to ensure accuracy of at least 99.6% of all outgoing titles daily.
• Quality Assurance and Risk assessment are imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
• Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
• Must be able to illustrate problem solving skills through research, analysis of given facts and decision making.
• Perform outbound title bundling to ensure maximum efficiency
• Perform other duties as assigned.

What you will need:

• High School or GED - required
• 0 - 1 year(s) Relevant administrative experience
• Ability to read, write, speak and understand English.
• Must be able to pay strong attention to detail.
• Must be able to think outside of the box.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to stand for extended periods of time and lift up to 30 lbs.
• Ability to perform a variety of duties/ movements including, but not limited to :sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, repetitive motions.
• Ability to work in office, with extensive safety precautions in place.

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