Document Management Administrator

ACV Auctions; Buffalo (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Disability & Life Insurance

Dental & Vision

Paid time off

Stock Purchase

401(k)

Job summary

ACV Auctions is seeking a Document Management Administrator in Buffalo, NY to support the Titles team. You will process incoming/outgoing Titles, batch scan records into Salesforce, and ensure accurate title handling and shipping workflows.

This role emphasizes data accuracy, process efficiency, and collaboration. The ideal candidate has a High School diploma and 0–1 year of admin experience, with strong organizational skills and the ability to work in a fast-paced office setting.

Qualifications

• High School or GED required.
• 0-1 year of relevant administrative experience.
• Ability to read, write, speak and understand English.
• Must pay strong attention to detail and stay organized.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork.
• Scan batched Titles into Salesforce for clerking.
• Prepare outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform quality checks to ensure high accuracy of outgoing titles daily.
• Identify and solve title-related problems through teamwork.
• Demonstrate problem-solving through research and analysis.
• Perform outbound title bundling to maximize efficiency.
• Perform other duties as assigned.

Skills

Attention to detail

English proficiency

Independent initiative

Organizational skills

Education

High School Diploma

Tools

Salesforce

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Who we are looking for

The Document Management Administrator will work with the dynamic Titles team, performing a wide range of tasks and assignments to ensure the proper distribution of incoming and outgoing mail and Titles.

What you will do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive, sort, and distribute incoming Titles and related paperwork received by all delivery services.
• Scan batched Titles into Salesforce in preparation for clerking.
• Responsible for preparation of outbound FedEx shipments consistently throughout the day.
• Work through Exceptions in Salesforce and update the titles case as needed.
• Perform a complete and comprehensive quality check to ensure accuracy of at least 99.6% of all outgoing titles daily.Quality Assurance and Risk assessment are imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
• Identify, record, and solve title related problems by working with others inside the Titles Dept through effective communication.
• Must be able to illustrate problem solving skills through research, analysis of given facts and decision making.
• Perform outbound title bundling to ensure maximum efficiency
• Perform other duties as assigned.

What you will need

• High School or GED - required
• 0 - 1 year(s) Relevant administrative experience
• Ability to read, write, speak and understand English.
• Must be able to pay strong attention to detail.
• Must be able to think outside of the box.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, high-volume office setting.
• Demonstrated ability to take independent initiative.
• Ability to stand for extended periods of time and lift up to 30 lbs.
• Ability to perform a variety of duties/ movements including, but not limited to :sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, repetitive motions.
• Ability to work in office, with extensive safety precautions in place.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.