Title Clerk

Colonial Group; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Colonial Group trains its team to accurately process vehicle titles in accordance with state DMV guidelines, ensuring timely handling and high customer satisfaction. This role requires daily processing of incoming titles from dealerships, banks, and credit unions, along with handling inquiries professionally.

The candidate should have 1–2 years of titles or automotive industry experience, strong communication skills, and the ability to troubleshoot title-related issues while maintaining

Qualifications

• High school diploma or GED required.
• 1-2 years’ experience in titles, automotive industry, or related.
• Knowledge of DMV guidelines preferred.

Responsibilities

• Process vehicle titles using state DMV guidelines in a timely and accurate manner.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution for titles (odometer discrepancies, power of attorney, etc).
• Maintain a professional, calm demeanor when dealing with upset customers.
• Maintain a high level of confidentiality.
• Ensure all calls and inquiries are answered by day’s end.
• Assist other departments as needed.

Skills

Microsoft Office

GSuite

Communication skills

Problem-solving

Detail orientation

Multitasking

Automotive titles experience

Technical aptitude

Education

High school diploma or GED

Job description

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

• Accurately process incoming titles daily from dealerships, banks and credit unions.

• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.

• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.

• Maintains a professional, calm manner when negotiating with difficult or upset customers.

• Maintains a high level of confidentiality.

• Assures all phone calls and inquiries have been answered by the close of the day.

• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED

• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite

• Effective communication and interpersonal skills

• Problem-solving tactics

• Detail orientation and time management

• Titles/automotive experience preferred

• Technical aptitude

• Proven multitasking abilities

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