Title Clerk

BetterCloud; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

BetterCloud in Oklahoma City is seeking an organized Title Clerk to process vehicle titles in accordance with state DMV guidelines. You will ensure timely, accurate processing and maintain high levels of customer satisfaction.

Responsibilities include handling title requests from dealerships and financial institutions, responding to inquiries professionally, resolving title-related issues, and maintaining confidentiality while supporting other departments as needed.

Qualifications

• 1–2 years' experience in titles, automotive industry, or related.
• Proven experience with Microsoft Office or GSuite.
• Effective communication and interpersonal skills.
• Problem-solving tactics.
• Detail orientation and time management.
• Titles/automotive experience preferred.
• Technical aptitude.
• Proven multitasking abilities.

Responsibilities

• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Skills

Effective communication

Interpersonal skills

Problem-solving

Detail orientation

Time management

Technical aptitude

Proven multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

G Suite

Job description

Job Summary

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities

• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Experience & Education

High school diploma or GED 1-2 years' experience in titles, automotive industry, or related.

Knowledge & Skills

• Proven experience with Microsoft Office or GSuite
• Effective communication and interpersonal skills
• Problem-solving tactics
• Detail orientation and time management
• Titles/automotive experience preferred
• Technical aptitude
• Proven multitasking abilities

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