Title Clerk

OPENLANE; Carmel (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid vacation, personal, and sick time

Parental leave

Disability and life insurance

Tuition reimbursement

Volunteer day

Job summary

OPENLANE's AFC subsidiary is seeking a Title Clerk to join the title team. You will handle title processing and automotive customer inquiries, ensuring accuracy and timeliness.

The ideal candidate has at least 2 years in vehicle title processing, a customer-first mindset, and strong communication skills. You will work in a collaborative environment across states.

Qualifications

• Minimum 2 years of experience in vehicle title processing.
• Customer-first mindset.
• Experience in handling title processing across multiple states.

Responsibilities

• Handle incoming title issues via email, text, and phone.
• Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.
• Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Skills

Detail-oriented

Proactive

Strong communication

Team collaboration

Job description

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer

• Competitive pay


• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)


• Immediately vested 401K (US) or RRSP (Canada) with company match


• Paid Vacation, Personal, and Sick Time


• Paid maternity and paternity leave (US)


• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)


• Robust Employee Assistance Program


• Employer paid Leap into Service Day to volunteer


• Tuition Reimbursement for eligible programs


• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization


• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.


• Proactive. You have a self-starting mindset and can work independently with minimal supervision.


• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will

• Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.


• Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.


• Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Must-Have's

• Attention to detail


• Ability to work in a team environment
  
• Strong communication skills, both written and verbal

Nice To Have's

• Experience working in a production environment


• Experience in automotive-related customer service roles


• Experience in sending titles to buying dealers


• Experience in troubleshooting and resolving end-user issues