Title Clerk

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacation & sick time

Paid parental leave

Short-term disability

Job summary

AFC Automotive Finance Corporation in Carmel, IN is seeking a Title Clerk with at least 2 years in vehicle title processing and a customer-first mindset. You will handle title inquiries, ensure accuracy, and process titles from multiple states.

You will work in a team, communicate clearly, and contribute to timely title processing in a fast-paced environment. This role offers growth within a publicly traded, global organization.

Qualifications

• Minimum 2 years of experience in vehicle title processing.
• Strong customer-first mindset.
• Proven ability to handle inquiries across multiple channels.

Responsibilities

• Handle incoming title issues via email, text, and phone.
• Take ownership of title issues through completion or escalation.
• Process vehicle titles from multiple states with accuracy and marketability.

Skills

Attention to detail

Customer service

Team player

Written & verbal communication

Job description

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

You Will

• Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.
• Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.
• Process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Must-Have's

• Attention to detail
• Ability to work in a team environment
• Strong communication skills, both written and verbal

Nice to Have's

• Experience working in a production environment
• Experience in automotive-related customer service roles
• Experience in sending titles to buying dealers
• Experience in troubleshooting and resolving end-user issues

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.

OPENLANE is an equal opportunity employer and a drug-free workplace.