Title Agent - Part Time

Miedema Asset Management; Byron Township (MI); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Miedema Asset Management is seeking an organized title processor to handle title transfers, plate options, and customer requests. You will collect necessary documents, verify records, and prepare documents for submission to the Secretary of State. Strong attention to detail and polite customer interaction are essential.

The role includes data entry in Excel, QuickBooks tasks, and cross-training as a cashier/check-in agent. Saturday shift from 8 AM to 1 PM with potential for growth.

Qualifications

• Excellent customer service skills.
• High school Diploma.
• Ability to answer phones.
• Problem solver.
• Good verbal and written skills.
• Punctual.
• Organized.
• Dependable.
• Clear penmanship.
• Team player.
• Well spoken.
• Math proficiency.
• Computer skills (web browsers, MS Office, QuickBooks, email).

Responsibilities

• Type RD-180’s/TR-11’s/WR-11’s accurately and complete title transfer process.
• Explain plating options to customer (New Plate, Plate Transfer, Intransit Plate).
• Use Plate Fee Calculator and add plate fees to invoices.
• Run repeat offender search.
• Gather information from customer for each transaction (DL, Proof of Insurance).
• Complete paperwork with the customer and sign correctly.
• Make copies and submit paperwork to Secretary of State for transfer.

Skills

Customer service

Phone handling

Problem solving

Verbal communication

Written communication

Punctuality

Organization

Dependability

Clear penmanship

Team player

Math proficiency

Computer skills

Education

High school Diploma

Tools

Excel

MS Office

QuickBooks

Email

Job description

Summary of position:

To process title transfers – include new plate, plate transfers, intransit out of state, export, dealer bought & sold transactions - as well as handle any problems with titles and to keep accurate records of all titles. To collect, correct and verify that all titled vehicles, motor homes, watercrafts, trailers, etc. are present and available before the auction. To be clear and respectful when informing customers about company policies. To kindly direct customers in next step in pick up process.

Schedule:

Saturdays 8AM-1:00 PM

Company Summary:

Repocast.com, a Miedema company, provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status, and base all such employment decisions upon the individual’s qualifications and ability to perform the work assigned.

Qualifications & Requirements

Excellent customer service skills

High school Diploma

Ability to answer phones

Problem solver

Good verbal and written skills

Punctual

Organized

Dependable

Clear penmanship

Team player

Well spoken

Math proficiency

Computer skills (web browsers, MS Office, QuickBooks, email)

Recommended but not required

Title experience with vehicles or boats

Experience with Police book

Essential Job Functions:

• Type RD-180’s/TR-11’s/WR-11’s accurately and complete title transfer process
  • Explaining Plating Options to customer - New Plate, Plate Transfer, Intransit Plate, etc
  • Plate Fee Calculator and adding plate fees to invoice
  • Running Repeat offender search
  • Gathering information from customer for each transaction - Drivers License, Proof of Insurance, etc
  • Completing paperwork with the customer, signing paperwork correctly
  • Making necessary copies and submitting paperwork to Secretary of State for transfer.
• Look up Secretary of State Website and Vin #s when needed
  
• Working in Excel to add each deal to a tracking spreadsheet
• Prepping Incoming Auction Sale Titles - copying, printing corresponding sale contract, etc
• Update Police Book
  • Data Entry - Creating an entry for every unit we sell
• Troubleshoot issues with titles – TR-54 Inspections, Secretary of State Returns, etc
• Perform necessary functions in QuickBooks
  • Accounting for daily EFT withdrawal
  • Writing Checks, entering EFT's and deposits
• Completing title preparation for each Repocast auction (trained as backup)
  • Verify that every item in auction that needs a title has one
  • Know Title and Lien Release procedures
  • Correspond with AFC/Nextgear/Other floor plan institutes regarding dealer titles and securing titles
  
  
  • This position would be cross-trained as a cashier / check in agent - The first few weeks of employment would be training in this position to give the new hire the basics to work as a title agent successfully.
• Other duties as requested by manager