Tire Sales/ Service Advisor

Sun Auto Tire and Service; Liberty (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Sun Auto Tire & Service in Liberty, NC is seeking a Sales and Service Advisor to be the face of the shop and main contact for clients during repairs. You will greet customers, document concerns, and discuss service options while promoting products and services.

We offer a competitive compensation package with bonuses, 401(k) and comprehensive benefits. Essential duties include delivering accurate quotes, updating customers on progress, and ensuring a 5-star experience.

Qualifications

• High school diploma or equivalent required.
• Experience as a Service Advisor is helpful but not required.
• Strong communication and professional appearance.

Responsibilities

• Greet customers professionally in person and on the phone using standardized techniques.
• Listen to and document concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and document recommendations in the customer file.
• Promote the sales of services, parts, and accessories.
• Provide accurate quotes including cost and time; update customer on status.
• Follow cashing out procedures with warranties explained.
• Conduct post repair follow-up calls to ensure satisfaction.
• Track returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Professional demeanor

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Overview

Tire Max Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

We have immediateopenings for Sales and Service Advisors.

TheSales and Service Advisorare essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience.Service Advisorsare responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation: $90,000- $110,000/Yr (bonus and commissions included)

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess a valid driver’s license

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.