Tire Sales/Service Advisor

Sun Auto Tire and Service; Saint Augustine (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with Co

Discounted Services on Personal and IM

Opportunity for Advancement!

Job summary

Tire Outlet in Saint Augustine, FL is hiring a Service Advisor to drive service sales and excellent customer experiences. You will greet customers, document concerns, and communicate service options, while managing workflow and supporting the shop team. Experience is helpful but not required.

Compensation starts from $16-$20/hr based on experience. The role includes benefits and opportunities for advancement within Sun Auto Tire & Service family.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and ability to work in a process driven environment.
• Possess valid driver’s license.
• Must be at least 18 years old.
• Ability to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns and inspect vehicle against service history to identify needs.
• Recommend services and clearly communicate additional recommendations to customers.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and time for approved services and update customer daily.
• Process payments after review of completed work and warranties.
• Follow up by phone to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Perform other duties as assigned.

Job description

Overview

Tire Outlet is more than a tire store. We’re a complete automotive repair business that offers a range of services from tire and oil change services to air conditioning and tire service. Our customers know they can depend on our team of mechanics to fix their vehicles right the first time. No matter what your vehicle needs, you can count on us for exceptional tire and auto services.

The Service Advisor is responsible for selling and promoting all products and services offered by Tire Outlet by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: Starting from $16-$20/hr -based on expeirence.

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Must be at least 18 years old
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.