Tire Sales & Service Advisor

MFA Oil Company; Lebanon (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Big O Tires Store - Lebanon is seeking a Sales Advisor to provide excellent customer service and drive tire and related product sales in a fast-paced store in Lebanon, Missouri. You will handle transactions, explain benefits, promotions, and maintain product knowledge to assist customers effectively.

The role requires energy, reliability, and the ability to work with others in a customer-focused environment.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Ability to operate a computer and other office productivity machinery.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages.
• Ability to safely operate automatic and manual transmission vehicles.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review vehicle owner’s manual maintenance requirements to promote needed products and services with customers and management.
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales.
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies.
• Manage ticket average and profitability, and assist store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
• Properly check-in vendors, receive merchandise, and stock shelves.
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Assist in the proper training of new employees as needed.
• Timely complete daily Today’s Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Skills

Customer service

Sales

Cash handling

Communication

Teamwork

Tools

POS system

Job description

Big O Tires Store - Lebanon is seeking a Sales Advisor to provide excellent customer service and drive tire and related product sales in a fast-paced store in Lebanon, Missouri. You will handle transactions, explain benefits, promotions, and maintain product knowledge to assist customers effectively.

The role requires energy, reliability, and the ability to work with others in a customer-focused environment.