Tire Program Specialist

Dealer Tire, LLC; United States; On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive salary + bonus

Paid time off

Medical

Dental

Vision

401k matching (50% on the dollar up to

7% of employee contribution)

Company benefits booklet

Job summary

Automated Media, Inc. is seeking a GM Tire Program Specialist (Level 1) to support tire orders, returns, and billing for dealer networks. You will research hard-to-find tires, resolve pricing and shipping concerns, and process orders daily while serving as a liaison between dealers and manufacturers.

The role emphasizes accurate order handling, prompt responses to inquiries, and collaboration across departments to ensure timely resolutions and customer satisfaction.

Qualifications

• Provide customer solutions through general knowledge of products and processes.
• Develop relationships with dealers and internal teams to deliver timely support.
• Demonstrate basic diagnostic skills and industry/product knowledge.

Responsibilities

• Respond to dealer calls and manage tire orders and returns.
• Research and locate hard-to-find tires and address billing concerns.
• Process orders daily and reconcile price or shipping issues.
• Serve as liaison between dealers and manufacturers to resolve disputes.
• Handle OE fitment questions and warranty, promotions, and rebates accurately.

Skills

Customer service

Communication

Excel

Organization

Job description

Who We Are

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions. Base Pay Range: $17.00-$19.00.

Position Overview

As a GM Tire Program Specialist (Level 1), your essential job functions will include the following:

• Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns.
• Research and track down hard to locate tires.
• Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes.
• Ensure the accurate processing of orders daily.
• Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes.
• Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities.
• Representing AMI with all GM dealers.
• Manual processing of dealer credits and invoices.
• Tire Manufacturer rejection reconciliation.
• Basic program questions (requests for bulletins, etc.).
• GM Invoice number requests.
• Part number and pricing requests.
• OE fitment questions (requires knowledge of replacement requirements, including TPC).
• Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings).
• Price Tape errors/price discrepancies.
• Dealer competitive pricing questions.
• OE „Bumper to Bumper” warranty Issues.
• Aftermarket warranty support.
• Tax questions.
• Merchandising materials.
• Support for Price Match Guarantee online claim process.
• Tire manufacturer promotions and rebates.
• Evaluating the customer’s needs and determining appropriate actions.
• Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience.
• Strive for one call resolution with every customer.
• Interacting with other departments to ensure timely responses to customer inquiries and orders.
• Resolving customer concerns and questions as they relate to delivery issues.
• Displaying a professional manner when dealing with internal and external customers.
• Completing administrative documentation required.
• Inputting critical notes to contact center management system.
• Attending all training sessions, as required.
• Willingness to be a backup for other team members.
• Other Duties as Assigned.

Position Requirements

• Ability to provide customer solutions through general knowledge of products, processes and provides support to the team as needed.
• Exhibit a strong focus on developing relationships.
• Exhibit basic proficiency with diagnostic skills and industry/product knowledge.
• Organization.
• Customer Service including phone skills.
• Communication including emails.
• Accuracy and keyboarding skills.
• Microsoft Office: With knowledge of Excel (Primarily Tire Specialist Level 2 & Level 3).

Competencies Required

• Detail-oriented
• Customer Focus
• Good communication skills

Physical Job Requirements

Continuous viewing from and inputting data to a computer screen. Sitting for long periods of time.

Why AMI

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people.

Benefits

• Competitive salary + bonus
• Paid time off
• Medical
• Dental
• Vision
• 401k matching (50% on the dollar up to 7% of employee contribution)
• For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement

Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.