Customer Service Specialist (Canton, MI)

Dealer Tire, LLC; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) matching (50% on the dollar up to 7% of employee contribution)

Job summary

Dealer Tire, LLC is seeking a Customer Service Representative to manage tire orders and assist car dealerships with billing concerns. You will be responsible for addressing customer inquiries, processing orders accurately, and acting as a liaison between dealers and manufacturers.

The ideal candidate will have strong communication skills, experience in customer service, and proficiency in Microsoft Excel. Benefits include paid time off and health coverage.

Qualifications

• Strong communication skills in phone calls and emails.
• Ability to provide customer solutions through product knowledge.
• Proficiency in Microsoft Excel at a tire specialist level.

Responsibilities

• Respond to inbound and outbound calls regarding tire orders.
• Assist dealers with billing concerns and discrepancies.
• Act as a liaison between dealers and manufacturers.
• Ensure accurate processing of orders daily.

Skills

Customer service

Diagnostic skills

Communication skills

Microsoft Excel

Detail-oriented

Job description

Who We Are

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.

Base Pay Range: $17.00 - $19.00

Responsibilities

• Respond to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns.
• Research and track down hard‑to‑locate tires.
• Assist dealers with billing concerns including overages, shortages, incorrect pricing, and delivery disputes.
• Ensure accurate processing of orders daily.
• Act as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes.
• Respond to customer requests within one business day, providing superior customer service and technical advice.
• Represent AMI with GM dealers.
• Manually process dealer credits and invoices, tire manufacturer rejection reconciliation, basic program questions and billing inquiries.
• Provide OEM fitment and tire selection support, including speed and load rating knowledge.
• Address price tape errors, price discrepancies, competitive pricing questions, warranty issues, aftermarket warranty support, tax questions, merchandising materials, and price‑match guarantee processes.
• Evaluate customer needs and determine appropriate actions.
• Contribute innovative ideas to improve processes and policy.
• Strive for one‑call resolution with every customer.
• Collaborate with other departments to ensure timely responses.
• Resolve delivery issues and other customer concerns.
• Maintain a professional demeanor with internal and external customers.
• Complete administrative documentation and input critical notes into the contact center management system.
• Attend required training sessions and serve as a backup for other team members.

Other duties as assigned.

Position Requirements

• Provide customer solutions through general product and process knowledge.
• Develop and maintain strong relationships.
• Demonstrate diagnostic skills and industry/product knowledge proficiency.
• Organize and perform accurate customer service and communication tasks.
• Show strong communication skills in phone calls and emails.
• Maintain keyboarding speed and accuracy.
• Use Microsoft Office, primarily Excel, at a tire specialist level.

Competencies Required

• Detail‑oriented.
• Customer focus.
• Good communication skills.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting for long periods of time.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• 401(k) matching (50% on the dollar up to 7% of employee contribution).

Equal Employment Opportunity Statement

Automated Media, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability. Any candidate who may need accommodation to complete the application should contact Automated Media, Inc.'s Human Resources Department.