Tire & Battery Service Advocate

Walmart; Fort Collins (CO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education benefits

Employee discounts

Job summary

Walmart Fort Collins location seeks a dedicated associate for the Tire and Battery Center (TBC) to maintain safety, organize the TBC area, and assist members with tire and battery services. You will greet customers, recommend products, and help with installations while explaining warranties and service options.

The role involves prioritizing service requests, coordinating with technicians, and using Sam’s Garage tools to ensure the best fit and value.

Qualifications

• Valid state-issued driver’s license.
• 18 years of age or older.

Responsibilities

• Maintain safety on the facility and sales floor and follow forklift/hazardous materials handling procedures.
• Organize, stock, zone, and merchandise the Tire and Battery Center (TBC) area according to policy.
• Assist members with tire installation appointments, communicate lead times, and suggest alternatives as needed.
• Provide expert member service, assist with purchasing decisions, and explain warranties and service options.
• Promote TBC value and services by collaborating with club associates and guiding customers to appropriate solutions.
• Triages service workflow in TBC bays, prioritizes appointments, and supports technicians to meet service needs.
• Utilize Sam’s Garage and product knowledge to recommend safe, suitable tire/battery products and educate on warranties.
• Follow POS procedures, handle payments, returns, and exchanges according to policy.
• Adhere to company policies, ethics, Open Door Policy, and drive continuous process improvements.
• Foster a respectful, inclusive team environment and support colleagues in achieving Walmart’s customer-first mission.

Skills

Customer service

Retail experience

Job description

Walmart Fort Collins location seeks a dedicated associate for the Tire and Battery Center (TBC) to maintain safety, organize the TBC area, and assist members with tire and battery services. You will greet customers, recommend products, and help with installations while explaining warranties and service options.

The role involves prioritizing service requests, coordinating with technicians, and using Sam’s Garage tools to ensure the best fit and value.