Tire & Battery Service Advisor — Expert Member Care

Sam's East, Inc.; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase plan

Employee discounts

Job summary

Sam's East, Inc. operates a Tire & Battery Center (TBC) at Sam's Club in Raleigh, NC. The role emphasizes safety, merchandise presentation, and helping members with tire and battery services, installations, and warranties.

Team members greet customers, guide purchases, and ensure efficient service workflows, while using Sam’s Garage knowledge and tools to provide value and drive sales.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintain safety and standards on the sales floor and in the Tire & Battery Center (TBC).
• Present and merchandise tires and batteries per policy.
• Assist members with installation, service decisions, and warranties.
• Manage lead times, order cancellations, and scheduling for installations.
• Operate POS, process payments, returns, and exchanges with proper procedures.

Skills

Auto service

Retail experience

Job description

Sam's East, Inc. operates a Tire & Battery Center (TBC) at Sam's Club in Raleigh, NC. The role emphasizes safety, merchandise presentation, and helping members with tire and battery services, installations, and warranties.

Team members greet customers, guide purchases, and ensure efficient service workflows, while using Sam’s Garage knowledge and tools to provide value and drive sales.