Tire & Battery Service Advisor — Customer‑Focused Tech

Sam's East; Portage (MI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Live Better U education benefits

Job summary

Sam's Club in Portage, MI hosts a Tire & Battery Center (TBC) focused on safety, service, and member satisfaction. Team members maintain displays, assist with tire installation scheduling, and communicate lead times and order changes to members while offering knowledgeable recommendations.

Role emphasizes safety adherence, use of Sam's Garage and POS tools, and collaboration with the TBC team to deliver value. Expect active member engagement and effective service workflow handling.

Qualifications

• Experience delivering expert member service and recommendations.
• Knowledge of tire and battery products and warranties.
• Ability to follow safety, compliance, and POS procedures.
• Ability to triage and prioritize service workflow in busy bays.

Responsibilities

• Maintain safety and standards on the sales floor and in service bays.
• Stock and merchandise Tire & Battery Center displays.
• Assist members with tire maintenance and installation scheduling.
• Provide product recommendations and explain warranties.
• Operate POS and handle purchases, returns, and payments.

Skills

Member service

Sales excellence

Safety compliance

Tools

Sam's Garage

POS systems

TBC equipment

Job description

Sam's Club in Portage, MI hosts a Tire & Battery Center (TBC) focused on safety, service, and member satisfaction. Team members maintain displays, assist with tire installation scheduling, and communicate lead times and order changes to members while offering knowledgeable recommendations.

Role emphasizes safety adherence, use of Sam's Garage and POS tools, and collaboration with the TBC team to deliver value. Expect active member engagement and effective service workflow handling.