Tire & Battery Experience Lead

Sam's Club; Durham (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability coverage

Employee discounts

Job summary

Sam's Club in Durham, NC is seeking a team member for the Tire & Battery Center to support sales and service operations on the shop floor.

You will help with tire and battery installations, customer guidance, and service decisions while ensuring safety, proper merchandising, and accurate handling of claims, returns, and repairs. The role combines customer service with product knowledge to deliver value.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintain facility and sales floor safety and standards per safety policies; conduct safety sweeps and report unsafe situations.
• Assist members with tire and battery services, keep TBC floor organized, stocked, zoned and merchandised.
• Enable smooth service workflows in TBC bays, prioritize appointments, and communicate lead times or changes to members.

Skills

Customer service

Retail experience

Safety compliance

Job description

Sam's Club in Durham, NC is seeking a team member for the Tire & Battery Center to support sales and service operations on the shop floor.

You will help with tire and battery installations, customer guidance, and service decisions while ensuring safety, proper merchandising, and accurate handling of claims, returns, and repairs. The role combines customer service with product knowledge to deliver value.