Tire & Auto Service Advisor: Drive Sales & Service Excellence

The Goodyear Tire & Rubber Company; Ann Arbor (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking an Automotive Tire & Service Advisor to gain hands-on experience in our Auto Service centers. You will build guest relationships and deliver outstanding service while learning about quality, sales, and profitability.

You will drive tire and service sales, schedule appointments, estimate time, and ensure guest satisfaction in a fast-paced team environment. Training and opportunities for advancement are provided for motivated individuals.

Qualifications

• Previous Automotive Guest Service experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Communicate all advertising and promotion of products and services
• Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
• Contribute to promotional merchandising and special events
• Effectively communicate all warranties, promotions, and advertisements to guests
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Assist Service Manager in communicating information about guest vehicles, as needed
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Skills

Customer service

Sales experience

Communication

Teamwork

Education

High School Diploma or GED

Job description

The Goodyear Tire & Rubber Company is seeking an Automotive Tire & Service Advisor to gain hands-on experience in our Auto Service centers. You will build guest relationships and deliver outstanding service while learning about quality, sales, and profitability.

You will drive tire and service sales, schedule appointments, estimate time, and ensure guest satisfaction in a fast-paced team environment. Training and opportunities for advancement are provided for motivated individuals.