Operations Support Transition Specialist

Cushman & Wakefield; Creve Coeur (MO); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plans

Paid time off

Job summary

A leading real estate services firm is seeking an Operations Support Transition Specialist in Creve Coeur, Missouri. The role involves leading transition and demobilization activities, ensuring operational readiness for client accounts. Candidates should have a Bachelor’s degree and at least 3 years of experience in project management. Exceptional organizational and communication skills are required. This position offers a salary between $68,000 and $80,000 and includes benefits such as insurance and retirement plans.

Qualifications

• Bachelor's degree in Business Administration, a related field, or equivalent work experience.
• 3+ years of experience in project management, client services, or similar role.
• Proven track record of managing transitions or complex projects.

Responsibilities

• Lead and coordinate transition activities for client accounts.
• Train management and administrative support staff on business administration protocols.
• Serve as the primary point of contact during transition phases.

Skills

Organizational abilities

Communication skills

Project management tools proficiency

Data analysis

Bilingual (Spanish/English)

Education

Bachelor’s degree in Business Administration or related field

3+ years of experience in project management or client services

Tools

MS Project

Teams

SharePoint

Job description

Job Title

Operations Support Transition Specialist

Job Description Summary

The Operations Support Transition Specialist leads and coordinates transition and demobilization activities for new and existing client accounts, ensuring operational readiness and continuity. This role partners with cross‑functional teams to manage business administration protocols, onboarding logistics, resource deployment, and knowledge transfer. Serving as the primary point of contact during transitions, the role focuses on clear communication, risk mitigation, process improvement, and post‑transition reviews to deliver high‑quality outcomes and enhance client satisfaction.

Key Responsibilities

Transition Management

• Plan, coordinate, and execute Operations Support transition and demobilization activities for new and existing client accounts in accordance with the Company’s detailed transition plan and in collaboration with the CWS transitions team.


• Customize and manage detailed transition and demobilization plans, including timelines, critical steps, and deliverables. Ensures coverage where multiple transitions occur simultaneously.


• Oversee the implementation of account business administration protocol which include timekeeping and payroll requirements, billing and expense management and includes uploading employee information and schedules.


• Train management and administrative support staff on business administration protocols as developed in the above.


• Ensure the distribution of and assignment of necessary tools, equipment, and resources to support transitions in collaboration with Manager, Leadership Onboarding.


• Provide access to software, tools, or facilities needed to execute tasks.


• Facilitate knowledge transfer and resource allocation through training, documentation of procedures, and seamless operational handovers.

Administrative Duties and Coordination

• Create employee and purchase requisitions, manage payroll, and coordinate logistics for team rooms, job fairs, and onboarding sessions.


• Assist with service requirements such as uniforms and new hire communications.


• Make arrangements for work areas, onboarding sessions, and training.


• Establish and maintain business‑related files, including contracts, staffing plans, and process documentation.

Collaboration & Communication

• Serve as the primary point of contact for client services during transition phases.


• Work closely with internal departments (e.g., Transitions, Talent Acquisition, HR, Operations, Finance) to align and execute transition tasks effectively.


• Communicate updates and progress to stakeholders, addressing concerns and ensuring transparency.


• Produce transition playbooks and project updates for each account.


• Partner with Central Operations Support to develop clear communication and appropriate handover plan for each account.

Process Improvement

• In collaboration with the CWS Transitions team, analyze transition processes to identify opportunities for efficiency and effectiveness.


• Document best practices and create transition toolkits to standardize procedures across accounts.


• Provide recommendations for refining workflows to enhance client satisfaction.


• Ensures that the Quality Management System (Business Essentials) and internal intranet site (KHUB) are up to date with transition documents and external processes.

Risk Management

• Anticipate potential challenges during transitions and develop mitigation strategies.


• Monitor key metrics to ensure transitions meet quality, budget, and schedule expectations and report out risks to the necessary parties (Operations Support, CWS Transition team, Client Services leadership).


• Conduct post‑transition reviews to gather feedback and document lessons learned.


• Oversee and coordinate post‑project activities, ensuring lessons learned are applied to improve processes.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, a related field, or equivalent work experience.


• 3+ years of experience in project management, client services, or a similar role, preferably in facilities management or real estate services.


• Proven track record of managing transitions or complex projects involving multiple stakeholders.

Skills & Competencies

• Exceptional organizational and multitasking abilities with strong attention to detail.


• Excellent communication and interpersonal skills, with the ability to build strong relationships.


• Proficiency in project management tools and software (e.g., MS Project, Teams, SharePoint).


• Ability to analyze data, generate insights, and present findings effectively.


• Flexible and adaptable to changing priorities in a dynamic environment.


• Bilingualism (Spanish/English).

Travel Requirements

• This is a remote position with flexibility to work from anywhere.


• Travel to client sites or company locations may be required, depending on project needs.

Benefits and Compensation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $68,000.00 - $80,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”