Import Coordinator - Air

Forward Air Corp.; Des Plaines (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and disability insurance

401(k) with company match

Employee stock purchase program

Commuter benefits

Paid holidays

Paid time off

Telehealth

Job summary

Forward Air Corp. in Des Plaines, IL, is seeking an Import Coordinator - Air to support international air import operations from arrival through final delivery.

You will help with documentation, tracking, and coordination with carriers, brokers, and delivery partners. The role emphasizes accuracy, compliance, and timely communication, with responsibilities spanning data entry in CargoWise, shipment tracking, and responding to customer inquiries.

Qualifications

• High School Diploma or GED required; degree preferred in logistics, supply chain, business, or related field.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of air import processes and international shipping preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.

Responsibilities

• Assist with coordinating air import shipments from pre-arrival through final delivery.
• Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
• Enter and maintain accurate shipment data in CargoWise and other systems.
• Track shipment arrivals, customs clearance status, and delivery milestones.
• Communicate with airlines, custom brokers, trucking providers, warehouses, and internal teams.
• Follow U.S. import compliance requirements and internal operating procedures.
• Identify documentation issues or clearance delays and elevate as needed.
• Support duty, fee, and charge validation for billing accuracy.
• Respond to customer inquiries related to shipment status and delivery.
• Maintain accurate and organized shipment records.
• Assist with coverage during peak volume periods.
• All other duties as assigned to meet evolving business needs.

Skills

Organizational skills

Communication skills

Attention to detail

Time management

Discretion

Education

High School Diploma or GED

Bachelor’s degree in logistics, supply chain, business, or related field

Tools

CargoWise

TMS/forwarding tools

Job description

• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Import Coordinator - Air supports international air import operations by coordinating shipment activities from arrival through final delivery. They assist with documentation processing, shipment tracking, and coordination with carriers, brokers, and delivery partners. They support timely clearance and delivery while ensuring data accuracy and compliance.

Responsibilities

Assist with coordinating air import shipments from pre ‑ arrival through final delivery.

Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.

Enter and maintain accurate shipment data in CargoWise and other systems.

Track shipment arrivals, customs clearance status, and delivery milestones.

Communicate with airlines, custom brokers, trucking providers, warehouses, and internal teams.

Follow U.S. import compliance requirements and internal operating procedures.

Identify documentation issues or clearance delays and elevate as needed.

Support duty, fee, and charge validation for billing accuracy.

Respond to customer inquiries related to shipment status and delivery.

Maintain accurate and organized shipment records.

Assist with coverage during peak volume periods.

All other duties as assigned to meet evolving business needs.

Qualifications

Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.

Prior experience in logistics, transportation, or related operations roles.

Basic understanding of air import processes and international shipping preferred.

Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.

Strong organizational and communication skills.

Strong attention to detail and time ‑management skills.

Ability to follow defined procedures and meet deadlines.

Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).

Environment: Comfort commuting to/from and working in a 100% on ‑ site setting (listed in this posting), with travel for related meetings/events.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
• Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .