Timbers Cafe Supervisor

Ko-Kwel Casino Resort; North Bend (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care benefits

401(k) retirement plan

Generous paid time off

Job summary

Ko-Kwel Casino Resort seeks a Supervisor for Timbers Café to lead shift teams, uphold service standards, and ensure an upbeat guest experience on our southern Oregon coast property.

You will oversee scheduling, training, coaching, and safety compliance while assisting with hiring, onboarding, and daily operations to keep the café running smoothly.

Qualifications

• GED or HS Diploma required; food service management education preferred.
• Minimum one year of progressive management experience in hospitality or casino/hotel context.
• Must pass OLCC background checks and comply with drug-free workplace policies.
• ServeSafe certification required or obtainable within 90 days of employment.

Responsibilities

• Lead café team during shifts to ensure welcoming, upbeat dining experience.
• Supervise intake of orders, service flow, and guest satisfaction.
• Manage staffing: scheduling, breaks, and coverage for busy periods.
• Assist with hiring, onboarding, training, and coaching new staff.
• Maintain inventory, ordering, and supply tracking to stay stocked.

Skills

Hospitality leadership

Staff supervision

Guest relations

Scheduling

Training

Safety compliance

Education

GED or HS Diploma

Food service management education preferred

Tools

OLCC permit knowledge

ServeSafe certification

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

As the Supervisor in Timbers Café, you're not just keeping things running, you're leading the way in creating a welcoming, upbeat dining experience for our guests. You'll guide and support the café team during your shift, making sure our service standards are upheld, operations flow smoothly and every guest departs feeling valued and cared about.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Ensure all sanitary standards are upheld, and the aesthetic of the café is maintained.
• Lead with hospitality; welcome guests, resolve concerns with care, and ensure everyone enjoys a memorable experience.
• Supervise café staff during assigned shifts, providing direction, encouragement, and real-time support.
• Delegate tasks to keep service efficient and the dining room sparkling clean.
• Jump in as needed to take orders, deliver food, or support the team during busy times.
• Monitor food and beverage quality, presentation, and consistency and request re-fires when needed to maintain our high standards.
• Manage staffing needs, including scheduling, break/meal coverage, and filling in when the unexpected happens.
• Support in hiring, onboarding, training, coaching, and discipline helping your team grow and shine.
• Assist with inventory, ordering, and supply tracking to keep the café fully stocked and ready to serve.
• Help control costs by keeping an eye on labor and food usage without sacrificing guest service.
• Provide training and mentoring to new and current team members to build confidence and maximize performance.
• Issue service recoveries or dining vouchers as needed to turn a challenge into a win for our guests.
• Ensure staff follow company policies and uphold service standards whenever the Café Manager is not present.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Minimum one year exposure to commercial kitchen environment preferably in the casino or hotel industry.
• Minimum one year of progressive management experience demonstrating strong supervisory and guest relation skills.
• GED or HS Diploma required with food service management education preferred.
• Must be a minimum of 18 years of age.
• Must have valid OLCC permit or the ability to obtain one and working knowledge of OLCC regulations.
• ServeSafe certification required or must have the ability to become certified within 90 days of employment.
• Demonstrated ability to work with a minimum of supervision.
• Demonstrated aptitude for cooking.
• The ability to follow written instructions required.
• The ability to provide instructions to others in a clear and patient manner verbally and in written form.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet standing for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to lift up to 50 pounds frequently. Occasionally sit. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.