Restaurant Supervisor

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Job summary

Ko-Kwel Casino Resort in Oregon's southern coast region seeks a Restaurant Supervisor to lead front-of-house operations across the bar, dining areas, pool deck, and outdoor seating. You will serve as the on-shift lead, delivering energetic, guest-focused service and maintaining brand standards.

Role involves supervising servers, bartenders, hosts, and support staff, onboarding new team members, and coordinating with other departments.

Qualifications

• Minimum 1-2 years of restaurant, bar, or hospitality experience; supervisory experience preferred.
• Strong communication skills and the ability to stay professional in difficult situations.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in fundamental computer applications and POS systems.
• OLCC Alcohol Service Permit and Oregon Food Handler's Card required.
• Must pass and remain in compliance with background check and policy requirements.
• Occasional travel may be required for training or support.

Responsibilities

• Lead front-of-house operations during assigned shifts, delivering high-quality, guest-focused service.
• Supervise Servers, Bartenders, Hosts, and Support Staff to ensure smooth service flow.
• Assist with onboarding and training new Team Members while reinforcing standards.
• Complete opening, closing, and cash-handling procedures accurately during shifts.
• Support on-site promotions, events, and marketing initiatives as directed.
• Engage with Guests to build loyalty and encourage repeat business.
• Coordinate with Hotel Front Office, Sales, Kitchen, and other departments as needed.
• Assist with inventory and communicate supply needs to Management.
• Ensure safety, cleanliness, and brand-standard service across all guest areas.

Skills

Communication

Multitasking

POS systems

Customer service

Tools

POS systems

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

At Ko-Kwel Casino Resort, every Guest deserves an engaging, seamless, and high-energy dining experience. As a Restaurant Supervisor, you support the Restaurant Manager by leading front-of-house operations and ensuring exceptional service across the bar, dining areas, pool deck, and outdoor seating. Through strong on-shift leadership, clear communication, and attention to service standards, you help create a welcoming environment for both Guests and Team Members. When the Restaurant Manager is not present, you serve as the lead point of contact, ensuring daily operations run safely, smoothly, and efficiently.

What you bring to the table

• Make sure the space stay safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Support and oversee daily Food & Beverage operations across all 5 O'clock Somewhere Bar & Grill service areas, ensuring consistency with brand standards.
• Lead front-of-house operations during assigned shifts, delivering high-quality, energetic, and guest-focused service.
• Maintain cleanliness, organization, and overall readiness of all guest facing areas, including indoor/outdoor bar, dining spaces, pool deck, and patio.
• Address and resolve routine Guest concerns promptly and professionally, escalating issues as needed.
• Supervise Servers, Bartenders, Hosts, and Support Staff to ensure smooth service flow and teamwork.
• Assist with onboarding and training new Team Members while reinforcing service standards and expectations.
• Communicate shift priorities, section assignments, and operational updates clearly and respectfully.
• Model a positive, team-focused attitude while fostering a fun, high-energy, and respectful work environment.
• Ensure effective communication and collaboration with the Hotel Front Office, Sales Department, Kitchen, and other departments.
• Support the execution of Banquet Event Orders (BEOs), including event setup, service coordination, and staffing adjustments as directed by Management.
• Assist with inventory counts and notify the Restaurant Manager of low inventory or supply needs.
• Support menu development by sharing Guest feedback and identifying high- and low-performing items.
• Complete opening, closing, and cash-handling procedures accurately during assigned shifts.
• Support on-site promotions, events, and marketing initiatives as directed.
• Engage with Guests to build loyalty, encourage repeat business, and create memorable experiences.
• Understand, comply with, and help enforce all company policies, safety standards, and sanitation practices; report accidents or incidents promptly.
• Jump in where needed to support the team and keep things running smoothy. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Minimum 1-2 years of restaurant, bar, or hospitality experience (supervisory experience preferred.)
• Strong communication skills and the ability to remain professional in difficult situations.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in fundamental computer applications and POS systems.
• Must maintain required Oregon certifications:
  • OLCC Alcohol Service Permit
  • Oregon Food Handler's Card
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
• Occasional travel may be required for training or operational support.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. Ability to work evenings, weekends, and holidays based on business needs. Must be able to spend up to 90% of the shift standing, walking, reaching, or moving. Ability to push, pill, lift, or move objects up to 35 lbs frequently and 50 lbs occasionally. Must be able to climb stairs, ramps, and navigate tight or slippery areas as needed. Must have adequate vision, hearing, and physical stamina required for active restaurant operations.This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.