Tile & Stone Customer Service Pro (Flexible Schedule)

Bedrosians Tile and Stone; South Salt Lake (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Bedrosians Tile and Stone in Utah's South Salt Lake area is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale clients. You will provide product information, estimates, and order entry, while coordinating P/O processing and receiving, and freight quotes.

You will serve as a liaison, delivering win/win resolutions with a positive, helpful attitude. HS diploma and strong communication skills required.

Qualifications

• High School degree or equivalent required.
• Excellent email and computer skills.
• Positive attitude and professional phone skills.
• Excellent verbal English communication.
• Detail-oriented with strong listening skills.
• Flexible schedule; able to lift up to 65 lbs.
• Bilingual Spanish is a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Skills

Excellent email skills

Excellent computer skills

Excellent phone skills

Excellent verbal English communication

Detail-oriented

Self-motivated and proactive

Integrity and professionalism

Flexible work schedule

Bi-lingual in Spanish

Ability to lift up to 65 lbs

Education

High School Degree or equivalent

Job description

Bedrosians Tile and Stone in Utah's South Salt Lake area is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale clients. You will provide product information, estimates, and order entry, while coordinating P/O processing and receiving, and freight quotes.

You will serve as a liaison, delivering win/win resolutions with a positive, helpful attitude. HS diploma and strong communication skills required.