Customer Experience & Order Specialist

Bedrosians Tile and Stone; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Bedrosians Tile and Stone, located in Jacksonville, Florida, is seeking a dedicated Customer Service Representative. This role is vital for assisting diverse customer segments, managing order processing, and providing product information. Ideal candidates possess a high school degree, excellent communication skills, and a detail-oriented approach. Customer service experience and bilingual skills in Spanish are advantageous. The position requires teamwork, multitasking, and compliance with safety protocols. Enjoy a supportive work environment in a company committed to employee health and a drug-free workplace.

Qualifications

• Excellent verbal English communication skills.
• Self-motivated and proactive, willing to take the extra step!
• Ability to lift up to 65 lbs.

Responsibilities

• Assist customers with selections and follow-through on their orders.
• Process orders and perform follow-ups on back-orders.
• Resolve customer service issues efficiently.

Skills

Detail-oriented

Excellent communication

Customer service experience

Positive attitude

Bilingual in Spanish

Education

High School Degree or equivalent

Tools

Email

Computer skills

Job description

Bedrosians Tile and Stone, located in Jacksonville, Florida, is seeking a dedicated Customer Service Representative. This role is vital for assisting diverse customer segments, managing order processing, and providing product information. Ideal candidates possess a high school degree, excellent communication skills, and a detail-oriented approach. Customer service experience and bilingual skills in Spanish are advantageous. The position requires teamwork, multitasking, and compliance with safety protocols. Enjoy a supportive work environment in a company committed to employee health and a drug-free workplace.