Tile & Stone Customer Care Specialist

bedrosians; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bedrosians in Phoenix, AZ is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale customers. You will provide product information, enter orders, process P/Os, and handle freight quotes to keep orders moving smoothly.

You bring a positive, proactive attitude, excellent email and computer skills, and strong verbal English communication. Bilingual Spanish is a plus, and you should be able to lift up to 65 lbs and multitask effectively.

Qualifications

• Excellent email and computer skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive; willing to take the extra step.
• Bi-lingual in Spanish a plus.
• Possess a flexible work schedule.
• Prior customer service experience is a plus.
• Ability to lift up to 65 lbs.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P/O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Skills

Email and computer skills

Verbal English communication

Detail-oriented

Self-motivated

Education

High School degree or equivalent

Job description

Bedrosians in Phoenix, AZ is seeking a Customer Service Representative to assist retail, contractor, fabricator and wholesale customers. You will provide product information, enter orders, process P/Os, and handle freight quotes to keep orders moving smoothly.

You bring a positive, proactive attitude, excellent email and computer skills, and strong verbal English communication. Bilingual Spanish is a plus, and you should be able to lift up to 65 lbs and multitask effectively.