Customer Experience Specialist — Tile Design & Solutions

Virginia Tile Company; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plan options (PPO/HSA)

Dental & Vision coverage

Disability insurance (short/long-term)

Pet insurance (optional)

Employee & friend/family discounts

401(k) with company match

Generous paid time off

Job summary

Virginia Tile Company is seeking a Customer Experience Representative to join our team in Grand Rapids, MI. You will support contractors, designers, retailers, and homeowners with product guidance, quotes, and seamless order processing.

You will engage in technical discussions, resolve issues promptly, and coordinate with the outside sales team to strengthen customer relationships. Prior wholesale/retail experience and strong MS Office skills are desired.

Qualifications

• Minimum 2–3 years in customer service, inside sales, or telesales.
• Experience in wholesale or retail sales principles helpful.
• Strong MS Office skills and ability to interpret technical info.

Responsibilities

• Understand customer needs through conversations, specs, or drawings and recommend tailored product solutions.
• Provide quotes, pricing, literature, samples, and technical product information.
• Process orders, arrange deliveries, and handle returns.
• Maintain and update customer accounts and order records.
• Identify upsell opportunities based on customer needs.
• Address inquiries about warranties, terms, promotions, and product availability.

Skills

Customer service

Inside sales

Telesales

Excel

Word

Outlook

Verbal/written comms

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Virginia Tile Company is seeking a Customer Experience Representative to join our team in Grand Rapids, MI. You will support contractors, designers, retailers, and homeowners with product guidance, quotes, and seamless order processing.

You will engage in technical discussions, resolve issues promptly, and coordinate with the outside sales team to strengthen customer relationships. Prior wholesale/retail experience and strong MS Office skills are desired.