TikTok Shop - Staff Logistics Settlement Solution Manager

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok is seeking a Settlement Quality Control lead in Seattle to optimize settlement accuracy and efficiency. You will build SOPs, oversee reconciliation, and partner with Product and R&D to enhance rate card management and automated workflows.

In this role, you will monitor dashboards, identify risk exposures, and drive continuous improvement across billing, settlement, and dispute resolution. A strong analytical background and SQL/BI skills are essential.

Qualifications

• Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields.
• 5+ years of experience in settlement, reconciliation, billing, or financial operations within logistics, e-commerce, technology, or related industries.
• 2+ years of team management experience.
• Familiarity with settlement process design, contract terms, billing rules, reconciliation, and dispute resolution.
• Strong analytical skills and proficiency in SQL or BI tools such as Tableau or Power BI.
• Strong cross-functional collaboration and stakeholder management skills.

Responsibilities

• Establish and maintain settlement terms, reconciliation SOPs, dispute frameworks, and related standards.
• Build and monitor LSP reconciliation and payment dashboards; benchmark across LSPs and drive improvements.
• Design end-to-end settlement processes based on business scenarios and operational requirements.
• Collaborate with Product and R&D to deliver rate card management, bill structure standardization, and automated workflows.
• Identify settlement risk exposures and establish monitoring and early-warning mechanisms.
• Optimize billing and settlement strategies using data insights to improve quality and cost.

Skills

Analytical skills

Cross-functional collaboration

Stakeholder management

Team leadership

Settlement process design

Education

Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields

Tools

SQL

Tableau

Power BI

Job description

Responsibilities

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrastructure capabilities, monitoring mechanisms and collection management frameworks.

This role ensures that reconciliation, payment, and dispute resolution processes follow established standards, while continuously optimizing settlement efficiency, accuracy, and cost performance.

Core Responsibilities

• LSP Cooperation Standards & Supervision
• Establish and maintain settlement contract terms, reconciliation SOPs, dispute resolution frameworks, quotation templates, and related cooperation standards
• Build and continuously monitor LSP reconciliation and payment dashboards; conduct horizontal benchmarking across similar LSPs and drive anomaly resolution and continuous improvement
• Settlement Solution & System Capability Building
• Design and optimize end-to-end settlement processes based on business scenarios and operational requirements
• Collaborate with Product and R&D teams to deliver system capabilities including rate card management, bill structure standardization, reconciliation workflows, automated quotation, and fund closed-loop capabilities such as prepayment write-off and account adjustment
• Risk Control & Cost Optimization
• Identify risk exposures in settlement processes, including potential billing, reconciliation, and collection gaps, and establish monitoring and early-warning mechanisms
• Optimize billing and settlement strategies based on data insights to improve settlement quality, efficiency, and cost performance

Qualifications

Minimum Qualification(s):

• Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields
• 5+ years of experience in settlement, reconciliation, billing, or financial operations within logistics, e-commerce, technology, or related industries
• 2+ years of team management experience
• Familiarity with settlement process design, contract terms, billing rules, reconciliation, and dispute resolution
• Strong analytical skills and proficiency in SQL or BI tools such as Tableau or Power BI
• Strong cross-functional collaboration and stakeholder management skills

Preferred Qualifications

• Experience in the U.S. logistics, parcel, or transportation industry
• Experience working with multiple logistics service providers and complex B2B settlement models
• Experience with automated quotation systems, rate card management, and prepayment write-off processes
• Track record of building operational tools or settlement capabilities jointly with Product and R&D teams

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.