TikTok Shop - Logistics CBT Merchant Solution Manager

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid Personal Time

Job summary

TikTok Shop Supply Chain & Logistics is seeking experienced talents to lead transportation strategies in the U.S. market. You will collaborate across Product and Engineering to strengthen system capabilities and improve seller logistics experiences.

The role focuses on analyzing KPIs, driving end-to-end improvements, and staying ahead of regulatory trends to optimize物流 operations and partner outcomes. This position offers opportunities to shape scalable logistics in a fast-growing tech

Qualifications

• Bachelor’s degree or above with at least 5 years of cross-border e-commerce and supply chain management experience.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.

Responsibilities

• Develop and execute logistics strategies to improve operational efficiency for TikTok Shop in the U.S. market.
• Collaborate with Product and Engineering to align logistics workflows with seller needs.
• Monitor KPIs, identify improvement opportunities, and drive end-to-end solutions.
• Stay updated on industry trends, regulations, and best practices to optimize the business model.

Skills

Analytical thinking

Problem-solving

Communication

Education

Bachelor’s degree or above

Master’s degree (preferred)

Job description

Responsibilities

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

• Develop and execute logistics strategies to improve operational efficiency and enhance the logistics experience for sellers on TikTok Shop in the U.S. market.
• Collaborate closely with cross-functional teams, including Product and Engineering, to strengthen system capabilities and ensure alignment between logistics product workflows and seller needs.
• Monitor and analyze key logistics performance indicators (KPIs), identify opportunities for improvement, develop end-to-end solutions, and drive effective implementation.
• Keep abreast of industry trends, regulatory requirements, and best practices, and continuously optimize and upgrade existing business models.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above, with at least 5 years of experience in cross-border e-commerce, local overseas e-commerce logistics, and supply chain management.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

Preferred Qualifications

• Master’s degree in Logistics, Supply Chain Management, or a related field is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $115520 - $198360 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.