Tiki Bar Supervisor

Twice; Lehigh Acres (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Ibis Landing Golf & Country Club in Lehigh Acres, FL, seeks a Tiki Bar Supervisor. As part of a leading hospitality organization, you will provide excellent service, oversee staff performance, and ensure a memorable dining experience for guests.

The ideal candidate will possess strong customer service and team leadership skills with a minimum of 2 years of Lead Server experience. Join us to enhance the operational efficiency of our Tiki Bar!

Qualifications

• 2+ years of Lead Server experience preferred.
• Proven exemplary customer service skills.
• Ability to read and speak English.

Responsibilities

• Ensure staff works together for optimum service.
• Act as a liaison between front of house and kitchen staff.
• Assist in coordinating department members.

Skills

Customer service

Team leadership

POS system knowledge

Problem-solving

Education

High school diploma or GED

Tools

Restaurant POS software

Job description

Ibis Landing Golf & Country Club, located in Lehigh Acres, FL, is pleased to announce an excellent career opportunity for a Tiki Bar Supervisor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

General Purpose

Provides efficient service to our guests with superior professionalism and courtesy. Creates memorable dining experiences through personalized and genuine interactions. Assists the department manager with training, development and implementing customer service standards.

Essential Duties

• Ensures staff is working together as a team to ensure optimum service and that guest needs are met.
• Inspects grooming and attire of staff, rectifies any deficiencies, completes scheduled inventories and stock, requisition necessary supplies, and monitors dining rooms for seating availability, service, safety, and well-being of guests.
• Ensures guests are attended to in a prompt, efficient, and personalized manner.
• Acts as a liaison between front of house and the kitchen staff to ensure timely and appropriate communications.
• Ensures that the restaurant and restaurant facilities are kept clean, well stocked, and organized; checks maintenance of all equipment and notifies the Food & Beverage Manager of needed maintenance and repair.
• Assures all opening and closing procedures and side work is completed, including cleaning of equipment and storage areas, setting up necessary supplies and tools, un/locking doors, inspecting storage areas for organization, use of FIFO, and cleanliness.
• Assists in coordinating special functions with the Food & Beverage Manager.
• Assists Food & Beverage Manager in performing and maintaining food and beverage inventory.
• Assists with conducting pre-shift meetings to review specials, menu changes, house counts, etc.
• Assists in completing revenue reports, production reports and other reports as needed.
• Performs daily activities to include serving tables, bussing tables, seating guests, room service, and general clerical/cashier duties.
• Assists the department manager in interviewing, training, planning, assigning, and directing work; makes recommendations when hiring, evaluating performance, rewarding, and disciplining associates.
• Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other employees.
• Ensures adherence to quality expectations and standards; identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑saving initiatives.
• Addresses complaints and resolves problems.
• Assists in coordinating department members that may include hosts, servers, expediters, and cashiers.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Minimum Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Preferred Requirements

• 2+ years’ Lead Server experience preferred
• Proven exemplary customer service skills
• 2+ years’ experience with a restaurant POS software platform
• 1+ year’s experience at current Club or another Troon property

Physical Demands

Frequently stands, walks, talks and hears. Regularly uses hands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, tastes or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds. Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses

ServSafe Certified (Food Manager & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job.
• Meets state age requirements for handling alcoholic beverages.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
• Working knowledge of POS system.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.