Tik Tok Shop Manager

Chemical Guys; Torrance (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k

PTO

Employee discounts

Performance bonus up to 5%

Job summary

An automotive care brand in Torrance, CA is seeking an experienced Shop Manager to oversee daily operations of its retail store. Responsibilities include managing staff, driving sales growth, and ensuring exceptional customer service while optimizing e-commerce strategies. The ideal candidate should have 3-5 years of experience in digital marketing or e-commerce and thrive in a fast-paced environment. This role offers a competitive salary and a comprehensive benefits package, including healthcare and career growth opportunities.

Qualifications

• 3-5 years in e-commerce, social commerce, or digital marketing.
• Experience with TikTok Shop is highly preferred.
• Comfortable working with creators, affiliates, and influencers.

Responsibilities

• Oversee daily operations of the retail store.
• Manage staff and ensure exceptional customer service.
• Drive sales growth and maintain inventory accuracy.

Skills

E-commerce experience

Social commerce knowledge

Data analysis skills

Strong communication

Leadership

Job description

Overview

Chemical Guys is a fast-growing brand at the intersection of automotive care, creativity, and community. Born in Southern California, we’ve built a company that brings car culture together with design, innovation, and lifestyle, creating products that people are proud to use and even prouder to share. You can find our products almost anywhere car enthusiasts shop — online, at leading retailers, and in specialty automotive stores, with an international presence. Supported by a passionate global community of millions of fans, detailers, and creators, Chemical Guys has become a go-to brand for anyone who loves the look, feel, and performance of a perfectly detailed ride.

Job Summary

We are seeking an experienced and dynamic Shop Manager to oversee daily operations of our retail store. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of retail management. This role involves managing staff, ensuring exceptional customer service, maintaining inventory accuracy, and driving sales growth. The Shop Manager will play a key role in fostering a positive shopping environment and achieving store objectives.

Location: Torrance, CA – fully onsite

Department: Marketing

Reports to: VP of Marketing

What You’ll Do

• TikTok Shop Strategy & Growth — Own the overall TikTok Shop strategy — driving growth across live commerce, affiliate marketing, and creator-led campaigns. Identify trends, opportunities, and platform shifts to evolve our approach and stay ahead of the TikTok algorithm.
• Day-to-Day Shop Management — Manage and optimize all TikTok Shop operations — listings, pricing, promotions, inventory health, and customer experience. Coordinate with internal teams to ensure product availability, visual consistency, and seamless fulfillment.
• Affiliate & Creator Management — Recruit, onboard, and activate new affiliates and creators, ensuring they’re aligned with brand tone and performance goals. Design incentive programs, provide performance updates, and maintain active relationships with top creators to drive consistent GMV growth. Collaborate with agency partners and the TikTok affiliate team to scale content-driven sales.
• Campaigns & Product Merchandising — Build and own the TikTok Shop campaign calendar — product launches, seasonal activations, platform events, and key shopping moments. Develop TikTok-exclusive bundles, limited-edition drops, and creative product strategies tailored to the platform’s audience and trends. Partner with creative and social teams to ensure campaign content is optimized for both engagement and conversion.
• Live Commerce — Manage TikTok Live scheduling, product/pricing strategy creator coordination, and performance tracking. Collaborate with internal teams, creators, and agency partners to execute high-converting livestreams and product demos.
• Data, Insights & Optimization — Track and analyze performance across key metrics including GMV, ROAS, CPA, affiliate productivity, and live conversion rates. Translate insights into actionable optimizations across listings, campaigns, and affiliate activations. Prepare regular performance reports and recommendations for leadership.
• Agency & Partner Management — Lead relationships with live commerce and affiliate agencies to ensure measurable results. Negotiate terms, track performance, and align partner output with internal objectives.

Compensation & Benefits

• Base Salary: $80,000 - $90,000 yearly
• Performance Bonus: up to 5% based on TikTok Shop growth and KPIs
• Full benefits package including healthcare, 401k, PTO, and employee discounts
• Career growth opportunities in a fast-scaling team and high-visibility channel

Requirements

• 3-5 years in e-commerce, social commerce, or digital marketing; TikTok Shop experience highly preferred.
• Comfortable working with creators, affiliates, and influencer communities.
• Data-driven operator who thrives in a fast-paced, growth environment.
• Strong mix of detail orientation (operations) and creativity (campaigns, product strategy).
• Passionate about TikTok, live shopping, and the creator economy.

Salary Description: $80 - $90k annually