Tiffany & Co. Manager - Quality Management Systems

Tiffany & Co.; New York (NY); On-site; USD 122,500 - 150,000; Full time

Job summary

Tiffany & Co. is seeking a Manager - Quality Management Systems to lead corporate quality programs and drive continuous improvement across product and client quality. The role focuses on establishing standards, governance, and data-driven actions to maintain high quality culture globally.

Responsibilities include managing QA metrics, risk management, and cross-functional collaboration with regulatory, supply chain, and product teams to meet industry and customer expectations.

Qualifications

• Bachelor of Science in an Engineering or Technical discipline or 5+ years equivalent related experience.
• Strong leadership in team building and development.
• Working knowledge of the principles and purpose of a Quality Management System.
• Experience in problem solving and hands-on working knowledge of quality assurance processes and tools, such as root-cause analysis.
• Experience coding, including familiarity with basic software such as Python, MATLAB, or VBA.
• Strong knowledge in core engineering concepts such as mechanical analysis, and material science.
• Strong communication skills (English written, verbal and presentations skills).
• Proficient Microsoft Office skills (Excel, PowerPoint, Word, Visio, Power Apps and Access) and Power BI.
• Preferred: Experience in data integration.

Responsibilities

• Assess operational excellence and competency and identify actions to close the gaps.
• Own the product quality assurance metrics and the quality data.
• Using quality data, identify product improvement solutions and changes to design, process, or test methods.
• Establish and enforce QA procedures to comply with industry, regulatory, and customer requirements.
• Identify risks of failure and create policies to reduce them and improve sustainable quality.
• Collaborate with Regulatory and Compliance teams to ensure quality policy compliance.
• Analyze quality performance trends and drive continuous improvement projects.
• Manage Product and Client Quality Management processes and reviews, CAPA, change control, and support to retail.
• Develop and implement Quality Risk Management, supplier audit, and deviation trend tools.
• Ensure proper change management of validated processes.
• Recommend global harmonization initiatives and improvement projects.
• Provide cross-functional leadership for QA/QA resources aligned with business strategy.

Skills

Leadership

Quality management

Problem solving

Communication

Mechanical analysis

Material science

Python

MATLAB

VBA

Excel

Power BI

Power Apps

Visio

Access

PowerPoint

Education

Bachelor of Science in Engineering or technical discipline

5+ years related experience

Tools

Python

MATLAB

VBA

Excel

Power BI

Power Apps

Visio

Access

Job description

The Manager - Quality Management Systems will be responsible for Process Quality Assurance by setting standards and discipline for corporate quality programs through operational excellence, competency building, strategy, and innovation. This will include assessing standardized and auditable means of maintaining a high-quality culture. The Manager will establish an effective Product and Client Quality Assurance program to support our clients globally. They will drive continuous quality improvement projects, global harmonization initiatives, and support global Industrial initiatives. In addition, this role will provide successful cross-functional leadership, develop, implement and evaluate the Quality resources of the Quality Assurance and Quality Control (QA/QC), and customer quality strategies in alignment with the Corporate's business strategy, the Supply Chain's business objectives, the Global Quality's direction, and the capacity.

Key Accountabilities

• Assess operational excellence and competency and identify actions to close the gaps.
• Own the product quality assurance metrics and the quality data.
• Utilizing the quality data, identify product improvement solutions, recommend potential modification in design, manufacturing process or test methods to meet requirements and to eliminate product issues proactively.
• Establish, update, maintain, and enforce quality assurance procedures and methods to comply with applicable industry requirements, regulatory requirements, and customer expectations.
• Identify risks of failure in the system, evaluate and create policies to reduce those risks in the effort to improve sustainable quality.
• Collaborate with the Product Regulatory and Compliance team to ensure compliance to applicable regulations in Quality policies and procedures.
• Responsible for data analysis of the quality performance trends and driving continuous quality improvement projects. Use data to drive improvement through disciplined metrics.
• Ensure effective management of Product and Client Quality Management processes including assuring effective management reviews, client quality issue management, CAPA system, change control, design quality and product quality support to the retails.
• Develop and implement processes and tools such as Quality Risk Management (QRM), supplier assessment/audit, and deviation trend management.
• Assure proper use of change management associated with validated processes.
• Recommend continuous quality improvement projects and global harmonization initiatives.
• Provide cross-functional Leadership, develop, implement and evaluate Process Quality Assurance resource (QA and QC) and operational strategies in alignment with the corporate's business strategy, the Supply Chain's business objectives, the Global Quality's direction, and capacity.
• Remain current with industry standards and advanced analytics in quality.
• Maintain clear communication paths with stakeholders and foster effective cross-functional partnership.

Required Qualifications

• Bachelor of Science in an Engineering or Technical discipline or 5+ years equivalent related experience.
• Strong leadership in team building and development.
• Working knowledge of the principles and the purpose of a Quality Management System.
• Experience in problem solving and hands‑on working knowledge of quality assurance processes and tools, such as root-cause analysis.
• Experience coding, including familiarity with basic software such as Python, MATLAB, or VBA.
• Strong knowledge in core engineering concepts such as mechanical analysis, and material science.
• Strong communication skills (English written, verbal and presentations skills).
• Proficient Microsoft Office computer skills (specifically Excel, Power Point, Word, Visio, Power Apps and Access) and Power BI.

Preferred Qualifications

• Experience in data integration.

The hiring range for this position ranges from $122,500 - $150,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience. Management is also eligible for bonus.