Manager - Quality Management Systems

Tiffany & Co.; New York (NY); On-site; USD 122,500 - 150,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

401(k) plan with company match

Paid time off

Job summary

Tiffany & Co. in New York seeks a Manager of Quality Management Systems to set standards for corporate quality programs, oversee QMS and QA/QC resources, and lead global harmonization of processes.

The role emphasizes operational excellence and cross‑functional leadership to support customers worldwide. You will drive continuous improvement projects, establish risk management, and ensure compliance with industry and regulatory requirements while aligning with corporate strategy and supply chain

Qualifications

• Bachelor of Science in an Engineering or Technical discipline or 5+ years related experience.
• Strong leadership in team development and cross-functional collaboration.
• Working knowledge of the principles and the purpose of a Quality Management System.
• Experience in problem solving and hands-on working knowledge of quality assurance processes and tools, such as root cause analysis.
• Experience coding, including familiarity with basic software like Python, MATLAB, or VBA.

Responsibilities

• Assess operational excellence and competency and identify actions to close the gaps.
• Own the product quality assurance metrics and the quality data.
• Utilizing the quality data, identify product improvement solutions, recommend potential modification in design, manufacturing process or test methods to meet requirements and to eliminate product issues proactively.
• Establish, update, maintain, and enforce quality assurance procedures and methods to comply with applicable industry requirements, regulatory requirements, and customer expectations.
• Identify risks of failure in the system, evaluate and create policies to reduce those risks in the effort to improve sustainable quality.
• Collaborate with the Product Regulatory and Compliance team to ensure compliance to applicable regulations in Quality policies and procedures.
• Responsible for data analysis of the quality performance trends and driving continuous quality improvement projects. Use data to drive improvement through disciplined metrics.
• Ensure effective management of Product and Client Quality Management processes including assuring effective management reviews, client quality issue management, CAPA system, change control, design quality and product quality support to the retails.
• Develop and implement processes and tools such as Quality Risk Management (QRM), supplier assessment/audit, and deviation trend management.
• Assure proper use of change management associated with validated processes.
• Recommend continuous quality improvement projects and global harmonization initiatives.
• Provide cross functional Leadership, develop, implement and evaluate Process Quality Assurance resource (QA and QC) and operational strategies in alignment with the corporate’s business strategy, the Supply Chain’s business objectives, the Global Quality’s direction, and capacity.
• Remain current with industry standards and advanced analytics in quality.
• Maintain clear communication paths with stakeholders and foster effective cross-functional partnership.

Skills

Leadership

Quality Management System

Data analysis

Problem solving

Communication

Cross-functional leadership

Education

Bachelor of Science in Engineering or Technical discipline

Tools

Python

MATLAB

VBA

Excel

Power BI

Visio

Power Apps

Access

Job description

Job Description

The Manager - Quality Management Systems will be responsible for Process Quality Assurance by setting standards and discipline for corporate quality programs through operational excellence, competency building, strategy, and innovation. This will include assessing standardized and auditable means of maintaining a high-quality culture. The Manager will establish an effective Product and Client Quality Assurance program to support our clients globally. They will drive continuous quality improvement projects, global harmonization initiatives, and support global Industrial initiatives. In addition, this role will provide successful cross functional leadership, develop, implement and evaluate the Quality resources of the Quality Assurance and Quality Control (QA/QC), and customer quality strategies in alignment with the Corporate’s business strategy, the Supply Chain’s business objectives, the Global Quality’s direction, and the capacity.

The Manager - Quality Management Systems will be responsible for Process Quality Assurance by setting standards and discipline for corporate quality programs through operational excellence, competency building, strategy, and innovation. This will include assessing standardized and auditable means of maintaining a high-quality culture. The Manager will establish an effective Product and Client Quality Assurance program to support our clients globally. They will drive continuous quality improvement projects, global harmonization initiatives, and support global Industrial initiatives. In addition, this role will provide successful cross functional leadership, develop, implement and evaluate the Quality resources of the Quality Assurance and Quality Control (QA/QC), and customer quality strategies in alignment with the Corporate’s business strategy, the Supply Chain’s business objectives, the Global Quality’s direction, and the capacity.

Key Accountabilities

• Assess operational excellence and competency and identify actions to close the gaps.
• Own the product quality assurance metrics and the quality data.
• Utilizing the quality data, identify product improvement solutions, recommend potential modification in design, manufacturing process or test methods to meet requirements and to eliminate product issues proactively.
• Establish, update, maintain, and enforce quality assurance procedures and methods to comply with applicable industry requirements, regulatory requirements, and customer expectations.
• Identify risks of failure in the system, evaluate and create policies to reduce those risks in the effort to improve sustainable quality.
• Collaborate with the Product Regulatory and Compliance team to ensure compliance to applicable regulations in Quality policies and procedures.
• Responsible for data analysis of the quality performance trends and driving continuous quality improvement projects. Use data to drive improvement through disciplined metrics.
• Ensure effective management of Product and Client Quality Management processes including assuring effective management reviews, client quality issue management, CAPA system, change control, design quality and product quality support to the retails.
• Develop and implement processes and tools such as Quality Risk Management (QRM), supplier assessment/audit, and deviation trend management.
• Assure proper use of change management associated with validated processes.
• Recommend continuous quality improvement projects and global harmonization initiatives.
• Provide cross functional Leadership, develop, implement and evaluate Process Quality Assurance resource (QA and QC) and operational strategies in alignment with the corporate’s business strategy, the Supply Chain’s business objectives, the Global Quality’s direction, and capacity.
• Remain current with industry standards and advanced analytics in quality.
• Maintain clear communication paths with stakeholders and foster effective cross-functional partnership.

Required Qualifications

• Bachelor of Science in an Engineering or Technical discipline or 5+ years equivalent related experience.
• Strong leadership in team building and development.
• Working knowledge of the principles and the purpose of a Quality Management System.
• Experience in problem solving and hands-on working knowledge of quality assurance processes and tools, such as root cause analysis.
• Experience coding, including familiarity with basic software like Python, MATLAB, or VBA.
• Strong knowledge in core engineering concepts such as mechanical analysis, and material science.
• Strong communication skills (English written, verbal and presentations skills).
• Proficient Microsoft Office computer skills (specifically Excel, Power Point, Word, Visio, Power Apps and Access) and Power BI.

Preferred Qualifications

• Experience in data integration.

The hiring range for this position ranges from $122,500 - $150,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for bonus.

About Us

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The Company provides equal employment opportunities to all employees and candidates for employment without regard to age, race, religion, color, national or ethnic origin, alien or citizenship status, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. Tiffany is committed to working with and providing reasonable accommodation to applicants with disabilities.