Global Quality Systems Manager — Process Excellence

Tiffany & Co.; New York (NY); On-site; USD 122,500 - 150,000; Full time

Job summary

Tiffany & Co. is seeking a Manager - Quality Management Systems to lead corporate quality programs and drive continuous improvement across product and client quality. The role focuses on establishing standards, governance, and data-driven actions to maintain high quality culture globally.

Responsibilities include managing QA metrics, risk management, and cross-functional collaboration with regulatory, supply chain, and product teams to meet industry and customer expectations.

Qualifications

• Bachelor of Science in an Engineering or Technical discipline or 5+ years equivalent related experience.
• Strong leadership in team building and development.
• Working knowledge of the principles and purpose of a Quality Management System.
• Experience in problem solving and hands-on working knowledge of quality assurance processes and tools, such as root-cause analysis.
• Experience coding, including familiarity with basic software such as Python, MATLAB, or VBA.
• Strong knowledge in core engineering concepts such as mechanical analysis, and material science.
• Strong communication skills (English written, verbal and presentations skills).
• Proficient Microsoft Office skills (Excel, PowerPoint, Word, Visio, Power Apps and Access) and Power BI.
• Preferred: Experience in data integration.

Responsibilities

• Assess operational excellence and competency and identify actions to close the gaps.
• Own the product quality assurance metrics and the quality data.
• Using quality data, identify product improvement solutions and changes to design, process, or test methods.
• Establish and enforce QA procedures to comply with industry, regulatory, and customer requirements.
• Identify risks of failure and create policies to reduce them and improve sustainable quality.
• Collaborate with Regulatory and Compliance teams to ensure quality policy compliance.
• Analyze quality performance trends and drive continuous improvement projects.
• Manage Product and Client Quality Management processes and reviews, CAPA, change control, and support to retail.
• Develop and implement Quality Risk Management, supplier audit, and deviation trend tools.
• Ensure proper change management of validated processes.
• Recommend global harmonization initiatives and improvement projects.
• Provide cross-functional leadership for QA/QA resources aligned with business strategy.

Skills

Leadership

Quality management

Problem solving

Communication

Mechanical analysis

Material science

Python

MATLAB

VBA

Excel

Power BI

Power Apps

Visio

Access

PowerPoint

Education

Bachelor of Science in Engineering or technical discipline

5+ years related experience

Tools

Python

MATLAB

VBA

Excel

Power BI

Power Apps

Visio

Access

Job description

Tiffany & Co. is seeking a Manager - Quality Management Systems to lead corporate quality programs and drive continuous improvement across product and client quality. The role focuses on establishing standards, governance, and data-driven actions to maintain high quality culture globally.

Responsibilities include managing QA metrics, risk management, and cross-functional collaboration with regulatory, supply chain, and product teams to meet industry and customer expectations.