Tier II Technician

Spencer-East Brookfield Regional School District; Spencer (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Spencer-East Brookfield Regional School District IT Department in Spencer, MA seeks a Tier II Technician to provide second-level technical support for students and staff. You will manage, deploy, and configure devices, software, and services, while troubleshooting hardware and software issues and escalating when necessary.

The role requires experience or training equivalent to the CompTIA Network+ and proficiency in IPv4 networking, Windows Server, and device management.

Qualifications

• Experience or training equivalent to CompTIA Network+.
• Proficient in IPv4 network troubleshooting.

Responsibilities

• Provide second-tier support for tech issues escalated by staff and students.
• Manage and complete tickets, deploy and configure devices and software.
• Escalate tickets outside scope of the technician as needed.
• Maintain knowledge of Windows Server, Google Admin Console, Apple Schools, and related services.
• Contribute to department goals and projects.
• Perform other duties as assigned.

Skills

Networking basics

Windows Server

Device management

Troubleshooting

Communication

Problem solving

Learning agility

Education

High School/Trade School degree

Tools

Cisco switches

iOS/Chrome OS management tools

Windows Server features

Google Admin Console

Job description

Spencer-East Brookfield Regional School District IT Department - Spencer, Massachusetts Open in Google Maps

Tier II Technician

Job Details

• Job ID: 5905407
• Application Deadline: Posted until filled
• Posted: Aug 27, 2026 12:00 AM (UTC)
• Starting Date: Immediately
• Position Type: Full-time
• Salary: $20 to $24 Per Hour
• Job Categories: Support Staff > Network Services

Job Description

• Provides a second tier of support for all problems and technology requests escalated by Technology Department staff.
• Manage and complete ticket requests as submitted by students and staff, or assigned by Technology Department administration. Tickets may include deploying devices; configuring devices, software, and services; troubleshooting hardware or software problems; configuration changes to Windows Server; configuration changes to iOS and Chrome OS management solutions and services; answering user questions or other tasks as assigned.
• Properly escalates tickets that fall outside the technician's scope of responsibility, or ability to complete. Escalation may involve gathering and forwarding relevant information to the correct technology department personnel, or a different department if need be.
• Maintain a knowledge of Windows Server features, Google Admin Console, Apple Schools, and other district technology services as they become applicable. Knowledge pertains to making configuration changes, troubleshooting problems, and performing maintenance tasks as assigned.
• Shares responsibility for accomplishing the goals, priorities, and projects of the Technology Department as required.
• Other duties, as assigned.

Job Requirements

• Experience or training academically equivalent to the CompTIA Network+ certification.
• Proficient knowledge for troubleshooting IPv4 network problems.
• Basic knowledge of Cisco switches, and other networking hardware.
• Basic knowledge of Windows Server, and it's included features (Active Directory, Group Policy, DNS, DHCP).
• Experience working with management solutions for iOS and Chrome OS devices.
• Proficient at problem solving, as well as troubleshooting hardware and software related problems.
• Demonstrates aptitude for learning new and emerging elements of information technology, and commitment to keep their skill set current in an ever-changing field.
• Ability to communicate clearly and effectively, as required for understanding and resolving student and staff requests.
• PHYSICAL WORKING CONDITIONS: Work involves student and staff interaction; work may be performed in an open office, classroom, or server room setting. Work may involve the lifting and moving of equipment and supplies.
• CORI/Fingerprinting/Sori
• At least 2 year(s) of relevant experience preferred.
• High School/Trade School degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Katherine Spence , Confidential Admin Asst to Finance &Operations
• 306 Main Street
• Spencer, Massachusetts 01562
• Phone: [phone]
• Email: [e-mail]